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Titles Team Manager
2 months ago
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience
**Summary**:Assists with managing the title functions to ensure the efficient use of company resources and technical capabilities to achieve targeted performance standards while remaining in compliance with applicable state and federal laws. Handles daily managerial administrative tasks and provides functional training, customer resolution and employee feedback on a daily basis.
**Essential Duties and Responsibilities **include the following. Other duties may be assigned.
- Supervises and coordinates activities and all processes involved with titling functions up to & including title follow-up, vehicle title releases, repossession titles, title maintenance and paper title requests.
- Coordinates and acts as a liaison between Dealer Track (FDI) Collateral Management, Custodian Bank and SFS to ensure all post title issues are resolved.
- Assists with maintaining quality control of the titling processes according to established policies and procedures.
- Reviews title reports regularly to ensure timely and thorough follow up and recommends additional activity when warranted.
- QC’s the work performed by the Title Coordinators in various functions.
- Meets company timelines in processing titles and resolving titling issues or refers to the Department Manager for further action.
- Assists with the retention and destruction of titling documents according to established policies and procedures.
- Responsible for ensuring stats are maintained for the various titling processes.
- Assists inbound callers with escalated title related issues or questions.
- Assists all areas with the handling of more difficult title issues or questions.
- Assists departments in our Atlanta office with the handling of more difficult accounts and field title-related questions.
- Understands and follows state law requirements for title releases and repossessions.
- Performs administrative duties such as data entry, filing, copying and other duties associated with documentation.
- Examines work for exactness, neatness and conformance with established policies and procedures.
- Assists in Identifying training needs and makes recommendations to manager.
- Complies with all company policies and procedures.
- Assists the Department Manager as needed with projects, tasks, and follow-up.
- This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
**Work Schedule**: In office - Rotating Monday - Friday 9-6 - Overtime as needed
**Competencies **To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; remains open to others' ideas and tries new things.
Oral Communication - Listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Quality Management - Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process.
Planning/Organizing - Strong follow up and organization skills; prioritizes and plans work activities; uses time efficiently; plans for additional resources.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity stan
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