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Front Desk Assistant Manager Oem

4 months ago

Culver City, United States Four Points Culver City Full time

Job Summary:
**Responsibilities**:
**QUALIFICATIONS**:

- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
- Maintain a warm and friendly demeanor at all times.
- Establish and maintain attentive friendly courteous and efficient hospitality at the Front Desk.
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist to Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Assist with preparation of all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
- Assist with development of employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
- Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
- Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Assist with preparation of employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and upselling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality policies and house rules.
- Understand hospitality terms.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Coordinate all aspects of the ongoing implementation