Front Desk Manager
3 weeks ago
By the Sea Resorts is seeking an experienced Front Desk Manager.
Description of the Role:
The Front Desk Manager will be responsible for overseeing the front desk operations and ensuring excellent customer service. They will oversee a team of front desk agents and ensure that all guest needs are met in a timely and efficient manner. Hotel Experience Required.
Responsibilities:
- Oversee front desk operations and ensure smooth check-in and check-out processes
- Supervise and train front desk agents
- Handle guest complaints and resolve issues in a professional manner
- Manage reservations and room assignments
- Ensure proper billing and payment procedures
- Maintain a welcoming and organized lobby area
Requirements:
- Previous experience in a front desk or hospitality role
- Excellent customer service and communication skills
- Organizational and multitasking abilities
- Proficiency in hotel management software
- Ability to work flexible hours, including nights and weekends
Benefits:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and vacation time.
About the Company:
By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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