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Pm Front Desk Supervisor

2 months ago

Ocean City, United States Monte Carlo Hotel Group Full time

Essential Job Functions:

- Lead a team of guest service agents, including, training, and upholding performance standards
- Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
- Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
- Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
- Other duties as assigned
- Minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and property management systems.
- Experience with CloudBeds PMS is a plus.
- Flexibility to work evenings, weekends, and holidays as needed

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