Front Desk Supervisor

1 month ago

Ocean City, United States Blue Water Hospitality Group, LLC Full time
Job DescriptionJob Description


Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.


INTRODUCTION

Front Desk Supervisor’s responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities are responsible for obtaining or receiving tickets and merchandise, totaling bills, accepting payments, and making changes for customers in the camp store. Assisting with the essential functions of the resort Café.

WHO WE ARE LOOKING FOR

  • Excellent oral and written communication skills
  • Friendly and respectful phone manner
  • Basic computer knowledge
  • Customer-focused and the ability to perform job duties in a fast-paced environment
  • Strong attention to detail
  • Proven superior customer service experience

WHAT YOU WILL WORK ON

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ensure that each guest receives outstanding guest service by providing a guest-friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Take messages, and redirect calls to appropriate offices
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Operate office equipment, such as scanners, printers, etc
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Operate computer reservation system
  • Maintain updated records of bookings and payments
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc
  • Provide local information on restaurants, special sites, activities, etc
  • Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
  • Calculate sales discount to determine the price.
  • Understand the essential functions of the resort café including; making coffee, scooping ice cream, and making milkshakes.
  • Maintaining upkeep and cleanliness of the café by sweeping floors and wiping counters.
  • Performs other duties as assigned
  • Provides regular and reliable attendance

WHAT YOU BRING

  • High school diploma or GED Equivalent
  • Previous retail experience
  • Previous experience in customer service and/or hospitality industry preferred

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment, and multi-line telephone; and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.


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