![Pacific Palms Resort](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
2 months ago
Supervise Front Desk Operations for a busy & successful Resort. This position pays between $21.00 - $23.00/hour based on the experience level. Front Desk is the heart of the establishment and serves as the foundation of each guest's stay. The Supervisor is there to ensure that the guests consistently feel welcome. This is a full time position.
Responsibilities
To understand and be able to follow through on the correct and appropriate check in and check out of guests and provide services to these guests in a courteous and professional manner. To provide assistance & services for guests in order to ensure guest satisfaction. Ensure through constant interactions with the Reservation and Conference Coordination that all group bookings are handled & processed efficiently. Supervise the activity of all employees in the department on a daily basis. Ensure that the staff consistently provides all our guests with exceptional guest service at all times. Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Provides solutions in a prompt manner when dealing with guests problems while working with housekeeping and other departments. Complete guest check in and check out while demonstrating thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Complete night audit training to ensure there is consistent coverage. To be thoroughly acquainted with all check-in & checkout policies and procedures. To be actively involved in the Sales process & continuous increase of sales through walk-in capture and up sell techniques To be familiar with guest scenarios. To be familiar with all technical equipment related to the Front Desk. Review group resumes and note information in Log Book on the appropriate day. Must be effective in handling problems in workplace, including anticipating, preventing, identifying & solving problems as necessary. Be familiar with Fire Panel. To be familiar with all Resort facilities. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Review group resume & folders before group arrival. Audit room rates and reservation dates to ensure accuracy. Understand Group Coordinator’s position & assist. Ensure daily PBX and Front Office have supplies to work with. Must be able to train new Employees. Accurate input of Group Reservations into the System. Be familiar with Movie, Phone and Mini-bar Computer System. Ensure Registration cards for check in date are bound and alphabetized. Coordinate breaks for staff. Research billing inquires and resolve. Must be familiar with shift checklist and be able to run the desk in absence of the Front Office Manager. Monitor phone calls & assist Employees as needed. Ensure AM/PM checklists are accurately completed. Ensure that the staff consistently employees the 11 Operating Visions and Principles Effectively manage the Resort’s tower room inventory ensuring balance of room types Ensure completion of nightly bucket checks and high balance reports Ensure a smooth check in and check out process Consistently adhere to all Resort policy and procedure Ensure that all guest requests are handled in a timely manner Comply with guest comment solicitation program Ensure all charges are posed as required Ensure that the telephones are consistently answered in 3 rings and with proper greeting Ensure entire staff is in proper uniform including a nametag at all times Conduct daily pre-shift standup meeting with staff to ensure all information for current day and future days is disseminated Review and approve all adjustments by the employees Handle all guest opportunities and refer to MOD only when they escalate beyond appropriate control Maintain a clean and organized work area Supervise activity of PM Reservations and PM Bell Desk staff as required Support Sales and Marketing effort thru implementation of cross marketing initiatives Ability to effectively and impartially supervise a staff is required Exceptional Guest Service skills and ability to multitask Any and all reasonable requests of managementQualifications
Minimum 1 year Hotel Front Desk experience. Opera experience and understanding mandatory. Must be capable of maintaining professional customer service attitude at all times. Able to work Varied shifts and days, including weekends and holidays required. Strong communication and problem resolution skills Strong attention to detail and ability to meet deadlines Commitment to delivering excellent customer service Must possess excellent verbal & written communication skills. Must have good math skills. Able to stand for long periods of time. Must be able to exhibit excellent face to face customer service skills. Must have a professional attitude and appearance. Asian language skills a plus. Adherence to departmental and property standards and procedures Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staffWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source: Hospitality Online
-
Front Desk Supervisor
2 months ago
City of Industry, United States Pacific Palms Resort Full timeJob DescriptionJob DescriptionSupervise Front Desk Operations for a busy & successful Resort. This position pays between $21.00 - $23.00/hour.Front Desk is the heart of the establishment and serves as the foundation of each guest's stay.Responsibilities:* To understand and be able to follow through on the correct and appropriate check in and check out of...
-
Front Desk Supervisor
2 months ago
Kansas City, United States Origin Hotel Kansas City Full timeFront Desk Supervisor Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor...
-
Front Desk Supervisor
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...
-
Front Desk Supervisor
1 month ago
Oklahoma City, United States Colcord Hotel Full timeJob Title: Front Desk Supervisor Job Summary: We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....
-
Front Desk Supervisor
1 month ago
Oklahoma City, United States Colcord Hotel Full timeJob DescriptionJob DescriptionDescription:Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests...
-
Front Desk Supervisor
1 week ago
Panama City Beach, United States Sugar Sands Beachfront Hotel Full timeJob DescriptionJob DescriptionBy the Sea Resorts is seeking an experienced Front Desk Supervisor.Description of the Role:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk and providing exceptional customer service to our guests. This position involves overseeing the front desk staff, managing guest...
-
Front Desk Supervisor
2 months ago
Kansas City, United States KMG Hotels Full timeSpringHill Suites is looking for an energetic, responsible, reliable, front desk supervisor ready to lead the team to the success of the busy season of Worlds Of Fun! Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Office Supervisor will take the...
-
Supervisor, Hotel Front Desk
3 weeks ago
Kansas City, United States Caesars Entertainment Full timeHotel Front Office Supervisor is responsible for the overall operation of the Hotel Front Services Department and team members on assigned shifts . In this role you will typically arrive 3 p-5 p and work until 11:30 p-1:30 a. ESSENTIAL JOB FUNCTIONS: Hotel, Front Desk, Supervisor, Customer Service, Office Supervisor
-
Front Desk Supervisor
2 weeks ago
Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full timeProperty Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...
-
Front Desk Supervisor
1 month ago
Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full timeProperty Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...
-
Front Desk Supervisor
5 hours ago
Salt Lake City, United States American Cybersystems Full timeThe iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City...
-
Front Desk Supervisor
3 months ago
Park City, United States Steinlodge Full time** Front Desk Supervisor - Chateaux** **Job Category****:** Rooms Division **Requisition Number****:** FRONT02529 Showing 1 location **Job Details** **Description** Minimum 2 years front desk /resort hotel experience. Supervisory experience preferred. Effective communicator. Excellent interpersonal skills. Strong understanding of hotel property management...
-
Hotel Front Desk Supervisor
1 month ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants...
-
Hotel Front Desk Supervisor
2 months ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeDescription We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....
-
Hotel Front Desk Supervisor
2 months ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeJob DescriptionJob DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...
-
Front Desk Supervisor
3 months ago
Kansas City, United States Atrium Hospitality Full timeHotel: Kansas City Homewood SuitesFront Desk SupervisorFull time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Pay Rate: $19.95 At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for...
-
Front Desk Supervisor
2 months ago
Jefferson City, United States Atrium Hospitality Full timeHotel: Jefferson City Capitol PlazaFront Desk SupervisorFull time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Pay Rate: At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our...
-
Front Desk Supervisor
1 month ago
Salt Lake City, United States Davidson Hospitality Group Full timeAre you ready to elevate your career in hospitality? Join our team of pioneers at Asher Adams, where we are driving innovation in the world of hospitality and making history. We are passionate about making a difference. Come be the difference! #david Front Desk, Supervisor, Hospitality, Leadership, Operations, Guest Experience
-
Front Desk Supervisor
3 months ago
Kansas City, United States KMG Hotels Full timeSpringHill Suites is looking for an energetic, responsible, reliable, front desk supervisor ready to lead the team to the success of the busy season of Worlds Of Fun! Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Office Supervisor will take the...
-
Front Desk Supervisor
4 weeks ago
King of Prussia, Pennsylvania, United States The Alloy - a Doubletree Hotel Full timeThe Alloy a DoubleTree by Hilton has a brand new position for a seasoned hospitality driven individual that has a passion to surprise and delight our valuable guest The Front Desk Supervisor will do just that, by ensuring each guest of our hotel/restaurant has the best most satisfying experience possible during and after their stay.Responsibilities:Primarily...