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Customer Service Representative

3 months ago

Hayward, United States Invictus Marketing Solutions, Inc. Full time

The role of Customer Service Representative is to improve the customer experience and strengthen the relationship between our clients and their potential donors. The Entry Level Customer Service Representative will engage in day-to-day communications with potential customers; answer any questions, manage conflicts and collect feedback. The Customer Service Representative will also be required to identify opportunities to increase revenue generation and customer loyalty.

**Customer Service Representative Responsibilities**:

- Answer any customer questions and assist them with their purchasing decisions with the goal of increasing revenue streams
- Follow all event rules and guidelines
- Build long-term relationships with key clients.
- Collaborate with internal teams.
- Travel locally to execute various outreach events
- Stay on top of the latest industry trends and attend training seminars
- Track and report all sales revenue

**Customer Service Representative Skills & Abilities**:

- Ability to work well with others.
- Strong project management skills.
- Excellent communication and negotiation skills.
- Interpersonal skills.
- Ability to build relationships with clients.
- Creativity and innovation skills.
- Patience.
- Problem-solving aptitude.
- A customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong work ethic.

**Customer Service Representative Requirements**:

- Must be able to travel locally on a daily basis
- Must be local and able to start within 2-3 weeks
Must be comfortable working with people
- Must be able to stand for long periods of time
- High School diploma or equivalent required
- Some experience in a customer service role preferred but not required