Customer Service Representative

4 weeks ago

Hayward, United States Ultimate Staffing Full time

Ultimate Staffing is hiring a Customer Service Representative for a gourmet food company with a great company culture The position is located in Hayward, CA and the salary range is $24 to $30/hr depending on experience.

Position Summary:

The Customer Service Representative (CSR) is the primary point of contact for our customers and consumers. The CSR's assist our customers while providing a positive experience. This requires identifying and providing proactive and immediate solutions for our customers when needed. The CSR is also responsible for managing a set of accounts and processing orders through SAP. The CSR develops and builds relationships with accounts. The CSR will also provide administrative support as needed.

Essential Functions:

Customer Communication

Respond and follow up on inquiries verbal/written with customers, vendors and consumers

o Includes internal and external customers

o Utilizes Zendesk to address comments, questions and complaints

o Follows up and follows through on all customer comments, questions and complaints

Account Management

Processes EDI, email, fax and phone orders

Coordinates transportation

Follows orders through to delivery

Administrative Support

o Prepares reports for shipping/receiving, sales, production, inventory, or as requested.

o Provide administrative support for management and team as needed

o Document scanning

o Good, clear written correspondence

o Coordinates and assists with events and activities as requested

o General assistance with office tasks

Additional Responsibilities:

Aside from the specific areas identified herein, performs practical hands on work and other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School degree/GED and 3 to 5 year's professional customer service experience

Combination higher education and experience a plus

3 to 5 year's customer service experience in a fast paced, multi-tasking environment

Experience working within a production and/or sales environment a plus

Knowledge and Skills

Exceptional interpersonal skills: positive, respectful and customer focused

Excellent verbal and written communication skills

Ability to comprehend, capture and interpret basic customer information

Ability to work independently with minimal supervision

Professional attitude, enthusiastic and reliable

Results/deadline oriented with effective follow through

Skilled with Microsoft Office Suite

Experience with SAP and/or EDI a plus

Strong administrative skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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