Training Manager
2 months ago
Serve as the main point of contact for all onsite training classes, facilitate trainer observation, and class audits, and drive training engagement activities
Strong interpersonal, excellent communication skills, experience in stakeholder management, highly organized, and considered as a self-starter. Highly detail-oriented, strong problem-solving and critical thinking skills, and highly resourceful; Not a requirement but a healthcare background will be ideal.
Learning Design Principles; Learning methods; Coaching & Feedback (Remote vs. Onsite); Training Needs Analysis; Learning Measure (Performance); Knows how to drive Training Shrinkage
The Manager - Training is responsible for the daily supervision and management of a team of associates. The Manager’s primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.
Job Requirements:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
- Partner with clients in curriculum design and modification as well as develop associated supporting materials
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
- Prepare lesson plans and course agenda for each training class
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
Qualifications:
- Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline or equivalent combination of education and experience
- Excellent oral and written communication skills at all levels of the organization
- Demonstrated presentation and facilitation skills
- Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Ability to speak in front of medium to large sized groups of people
- Schedule Flexibility
- Dependability regarding completion of assignments and attendance
- A minimum 3-5 years instructing in an adult learning environment preferably in a call center, customer service or related industry
- Ability to pass a drug screen and background check
Pay: $48,000.00 - $56,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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