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Training Manager

3 months ago

Orlando, United States Miller's Ale House Full time

Work and Perks:

The Training Manager is responsible for leading the Millers Ale House (MAH) training process for all hourly Team Members, Managers in Training (MITs), & ongoing leadership development programs. The Training Manager acts as the liaison between the Restaurant Support Center (RSC) Departments and the Operations Team Members to ensure consistency in field training, ongoing development, and roll-out implementations. The Training Manager partners with Multi-Unit Leaders (MUL) to ensure MAH training standards are consistently followed.

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES

Management Training

  • Expert in Management training process and scheduling and builds positive relationships with MITs/New Managers promoting open, honest, two-way communication
  • Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from MITs, to promote continuous learning and improve performance
  • Ensures each MIT and Training Restaurant follows the MIT program as designed & validates MIT completion of the program
  • Follows up on MITs work schedules to maintain a 50-hour work week for each MIT
  • Partners with the MUL on the certification process for all existing and new Training Restaurants and Training Restaurant Management Teams
  • Manages the MIT transition from training to home restaurants utilizing the Transition Checklist
  • Enrolls newly graduated Managers in the Manager Development Program, explaining expectations and program details

Hourly Training, Head Coach, & Lead Head Coach Development

  • Maintains a leadership presence in assigned restaurants to validate the proper execution of all training programs and roll-outs and ensures training environments are both positive and safe
  • Trains Lead Head Coaches and Head Coaches to conduct the MAH hourly Team Member orientation and training programs as designed
  • Develops Lead Head Coaches and Head Coaches to assist with consistency and follow-up of training programs in restaurants
  • Partners with MUL on identifying & certifying new restaurant Head Coaches and regional Lead Head Coaches

Leadership Development

  • Perform regular feedback and needs assessment for Supervisor, MIT and Restaurant Manager development programs
  • Assists with development initiatives, mentoring and career pathway for Restaurant Coaches, NRO Coaches, Supervisors, and Restaurant Managers.
  • Leads execution of leadership development trainings, webinars and workshops
  • Ensure proper execution of training for Supervisors, MITs, and Manager AOR training
  • Facilitate AGM Career Development Sessions as needed
  • Track internal development processes for Supervisors and MITs

Company Rollouts & Initiatives

  • Provides training support, when needed, for rollouts & initiatives throughout the organization.
  • Partners with MULs to ensure the proper implementation and continued execution of new initiatives is achieved within restaurants.

Management Tasks & Administrative

  • Creates consistency with the Supervisor program by completing qualification calls with all potential Supervisor candidates.
  • Oversees administrative tasks associated with the MIT program; i.e. including, but not limited to creating training schedules, conducting follow up calls, scheduling follow-up visits, setup of MIT transition week and Manager Development Program, etc.
  • Assists with administrative tasks associated with Leadership & Management Camp (LMC) setup; including, but not limited to booking and communicating travel (hotel, air and car reservations) for attendees, ordering class meals and materials and classroom set-up, etc.
  • Supports LMC as a classroom facilitator and moderates the transitions between presenters.
  • Conducts weekly calls with Multi-Unit Leaders for alignment on training needs and focuses within each region.
  • Oversees the communication with Lead Head Coaches to schedule and facilitate Regional Coach Meetings and conduct Regional Head Coach Reviews.
  • Completes the pre-work associated with all Head Coach Reviews and individually follows up on any low scoring Head Coach Reviews in his/her assigned division.
  • Conducts a monthly financial review to ensure all expenses are within budget.
  • Is personally knowledgeable and can successfully train others on how to utilize MAHs third-party software platforms;e. Learning Management System (LMS), Point-of-Sale (POS) and restaurant back office systems, etc.
Requirements and Qualifications:
  • Excellent communication skills (verbally interacts with all levels of Management, Team Members and Guests).
  • Excellent computer skills; proficient in Word, Excel, PowerPoint and Outlook.
  • Effectively facilitates classroom sessions for groups ranging from 5-50 people.
  • Excellent time management, organizational and critical thinking skills.
  • Ability to multi-task; works well independently and as part of a team.
  • Knowledge of workplace safety procedures and all local, state and federal labor, food safety and alcohol service standards.
  • Basic Performance-Consulting skills.
  • Understanding in Adult Learning principles.
  • Excellent leadership & development skills.
  • Ability to motivate and influence others.
  • Maintains composure under pressure.
  • Must be able to travel 30% of the time.
  • Ability to drive long distances and be away from home a minimum of 1-4 days at a time.
  • Ability to teach, coach and mentor at all levels of the organization.
  • Minimum three years management and/or training experience preferred.
  • Must have a valid drivers license and proof of insurance.