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Billing Account Support Services Team Lead

4 months ago

Sugar Land, United States ABM Industries Full time

Billing & Account Support Services (BASS) team is responsible in leading the contract set up process to provide ABM clients with timely and accurate invoices. The BASS Lead Specialist is a main point of contact for internal and external customers to assist with facilitating anything ESC-related, including but not limited to Payroll, Accounting, Accounts Payable and Accounts Receivables. This role partners with the Sales team, Operations team, and the Client to provide a seamless onboarding and maintenance experience.

**Responsibilities**:

- Coordinate onboarding meetings with the Client, Sales / Operations / Billing teams to discuss account specifics
- Validate invoice standardization prior to the execution of the contract
- Attend calls consistently, depending on frequency (weekly, monthly, quarterly) with Operations / FP&A / Sales on potential clients or accounts in the pipeline
- Connect with new clients to introduce BASS and the ABM Welcome Kit
- Facilitate any required SN tickets for job set-up in ERP and boundary systems
- Execute a quality assurance process to ensure ongoing compliance with SLAs and billing completeness
- Ensure activities are performed in accordance with the Company’s policies & procedures to ensure Revenue Recognition and SOX Compliance requirements are met
- Address internal & external escalations, as well as high profile and/or complex situations in a timely and accurate manner
- Manage and support accounts in assigned areas
- Monitor BASS team activities with contract maintenance and account set up
- Respond and fulfil internal audit requests
- Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
- Perform duties and special projects as assigned

**Minimum Requirements**:

- College degree or three (3) years of finance related work experience
- Minimum of one (1) year leadership experience
- Proficient conflict resolution abilities
- Knowledge of ASC 606 preferred
- Experience with financial / SOX requirements preferred
- Beginner to Intermediate Microsoft Office skills (Outlook, Word, PowerPoint, Excel)
- Intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.) preferred
- Experience with large ERP systems, JDE and Oracle Financials preferred
- Experience with ServiceNow and Corrigo preferred
- Excellent oral and written communication skills
- Strong sense of urgency for addressing internal and external customer needs
- Strong attention to detail
- Strong interpersonal, client service, and organizational skills
- Strong ability to prioritize tasks and effectively manage time
- Willingness to accept new challenges and responsibilities
- Work well in a team environment and support others within the group when needed

**Benefit Information**:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management