IT Support Assistant

3 weeks ago

College Park, United States University of Maryland Full time

**Posting Details**:

- Posting Details**Position Number**:

- 126466**Title**:

- IT Support Assistant**Functional Title**:

- IT Support Assistant**Category Status**:

- 20-Nonexempt,Regular**Applicant Search Category**:

- Staff**University Authorized FTE**:

- 100**Unit**:

- INFO-College of Information Studies**Hiring Range Minimum**:

- 49619**Hiring Range Maximum**:

- 59543**Benefits Summary**

**Top Benefits and Perks**:
Nonexempt Benefits Summary

**Campus/College Information**:

- Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.**Background Checks**
- Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.**Position Summary/Purpose of Position**:

- The IT Support Specialist reports to the IT Manager and will:

- Configure, deploy, and maintain iSchool computing resources in labs and classrooms. This includes, but is not limited to computing hardware and audiovisual equipment.
- Configure, deploy, and maintain computing resources using a range of operating systems (Windows, macOS, Linux) in support of faculty and staff computing needs.
- Configure and maintain network connectivity for iSchool computing resources
- Maintain iSchool systems using remote support tools MECM and JAMF to distribute security updates to both OS and software packages.
- Use Windows Active Directory services to manage and maintain computer inventory and access management for computing infrastructure.
- Maintain inventory database for all iSchool computing equipment.
- Create and maintain documentation pertaining to processes and procedures related AV and IT support processes
- Provide, when needed, one on one or group training of faculty and staff on the use of campus systems, and/or required software packages as needed.
- Provide general support for AV installations in iSchool classrooms, labs, and conference rooms

**Minimum Qualifications**:
**Education**:
High School Diploma or GED.

**Experience**:
One year with the types of hardware and/or software to be supported.

**Required Knowledge, Skills, and Abilities**:

- Working knowledge of two applicable software products.
- Skill in operating supported computers and peripherals.
- Ability to communicate effectively both orally and in writing; to work effectively with clients; to solve technical problems.

**Other**:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

**Preferences**:
**Preferences**:

- Competence in Active Directory group policy configuration.
- Experience with Microsoft Endpoint Manager Configuration Manager, formerly System Center Configuration Manager.
- Experience with Jamf Mobile Device Management.
- Experience with UMD IT systems.
- 1 year work experience with providing IT support, with an emphasis on end-user computing support. Additionally, extensive knowledge of Microsoft Windows, office productivity software suites, Mac OS, and other hardware and software products is crucial.
- Experience with audiovisual systems and videoconferencing hardware (Crestron, Extron, etc) and software (Zoom, WebEx, etc.) and proficiency with the configuration and maintenance of mobile devices utilizing a variety of different operating systems and platforms.
- Strong analytical and troubleshooting skills, exceptional written and verbal communication skills, willingness and ability to collaborate with team members, strong organizational skills, and a commitment to providing outstanding customer service.

**Additional Certifications**:
**Additional Information**:
**Job Risks**
- Not Applicable to This Position**Physical Demands**
- Sedentary work. Employee is not exposed to any adverse conditions.**Posting Date**:

- 05/15/2024**Closing Date**:

- 05/29/2024**Open Until Filled**
- No*

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