IT Field Support Technician

4 weeks ago

Baldwin Park, United States AMC Modern IT Full time
Job DescriptionJob Description

At AMC Modern IT, we're not just another Managed Service Provider (MSP); we're on a mission to revolutionize the IT landscape. Our philosophy prioritizes human connection and service excellence, aiming to transform how businesses perceive and interact with technology. 

We're currently in search of a passionate and technically proficient IT Field Support Technician to join our innovative team. As an ambassador for Modern IT, you'll play a pivotal role in delivering hands-on IT support directly to our clients, embodying our values of informed stances, demystifying IT, and building a better future together. 

Key Responsibilities: 

• Provide onsite technical support to clients, ensuring unparalleled levels of customer satisfaction. 

• Offer support at various client sites as required, with travel expenses reimbursed. (Note: Role is primarily based in Baldwin Park with occasional travel to client sites) 

• Diagnose and resolve hardware, software, networking, and system issues with precision and efficiency. 

• Install, configure, and maintain IT equipment and software to optimize client operations. 

• Educate and empower clients with best practices and innovative IT solutions tailored to their needs. 

• Collaborate closely with internal teams to deliver cutting-edge IT solutions that drive business success. 

• Stay at the forefront of IT trends and technologies, continuously seeking improvement and innovation. 

• Uphold Modern IT’s values and brand standards in every client interaction, fostering trust and loyalty. 

Qualifications: 

• 2 years of hands-on experience in IT support or a related role, with a proven track record of delivering exceptional service. 

• Proficient technical knowledge encompassing computer systems, hardware, and network management. 

• Exceptional problem-solving skills and clear communication abilities, ensuring effective issue resolution and client satisfaction. 

• Ability to work autonomously and manage time effectively in a dynamic, fast-paced environment. 

• A genuine passion for delivering outstanding customer service, evident in past support experiences. 

• Dedication to continuous learning and growth, with a commitment to staying updated on industry advancements. 

• Understanding of helpdesk/support desk processes is highly advantageous. 

Additional Information: 

At AMC Modern IT, we're proud to be a Microsoft Gold Provider, reflecting our dedication to excellence in IT solutions. We prioritize the professional development of our team members, offering opportunities to obtain Microsoft certifications and advance their careers. Join us and embark on a journey of continuous learning and professional growth 

Benefits: 

• Health, Vision, and Dental Insurance 

• 401(K) Plan  

• Holiday and Paid Time Off 

• Technology Certification Reimbursement 

If you're ready to make a meaningful impact in the world of IT and join a team that values collaboration, innovation, and customer service, apply now to become our next IT Field Support Technician at AMC Modern IT 

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