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IT Support Specialist
4 months ago
- Do you enjoy working with a variety of people and technologies each day?
- Do you excel at providing technology solutions to smart, driven individuals?
- Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
- 5+ years of IT industry experience
- End user support experience for Windows in a corporate environment
- A drive to assist customers and solve their technical problems
- Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
- Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
- A strong understanding of connecting computers to networks, especially over wifi and VPN
- Management of mobile devices (iPhone/Android) in a corporate environment
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
- Problem solving and intuitive troubleshooting skills
- Perform small project-based work to improve IT and other systems
- Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
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