![Banfield Pet Hospital](https://media.trabajo.org/img/noimg.jpg)
Client Service Coordinator
4 weeks ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
ESSENTIAL RESPONSIBILITIES AND TASKS
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
THE FIVE PRINCIPLES
- Quality - The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency - We use resources to the full, waste nothing and do only what we can do best.
- Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS COMPETENCIES Leadership
- Customer Focus
- Peer Relationships
- Integrity & Trust
- Action Oriented
- Listening Functional
- Preventative care and OWPs
Position Description Client Service Coordinator
- Communication Skills
- Client Service Skills
- Priority Setting
- Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
- Ability to multi-task
- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
- Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILLDO)
- Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
- Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
- Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence - Able and willing to perform tasks and duties without supervision.
- Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frus
-
Client Services Account Manager
1 month ago
Northborough, United States Wisetek Full timeCome grow with us and join our Wisetek-USA team! Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide. We operate globally with facilities in Ireland, UK, Asia and the US Client Services Account Manager Job Objective: The Client Services...
-
Client Services Account Manager
3 weeks ago
Northborough, United States Wisetek Full timeCome grow with us and join our Wisetek-USA team! Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide. We operate globally with facilities in Ireland, UK, Asia and the US Client Services Account Manager Job Objective: The Client Services...
-
Client Service Representative
2 months ago
Northborough, United States Vcacareers Full time**Client Service Representative** Category: Hospital Client Service Location: Northborough, MA, US **Job Description:** Job Description: Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service...
-
Client Service Representative
4 weeks ago
Northborough, United States VCA Animal Hospitals Full time**Client Service Representative** Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top...
-
Client Service Representative
2 days ago
Northborough, United States VCA Animal Hospitals Full time**Client Service Representative** Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top...
-
Client Service Representative
1 month ago
Northborough, United States VCA Animal Hospitals Full time**Client Service Representative** Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top...
-
Client Service Representative
4 weeks ago
Northborough, United States VCA Animal Hospitals Full time**Client Service Representative** Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top...
-
Salon Coordinator
6 days ago
Northborough, United States Sport Clips Full timeAre you looking for a summer job that allows you to interact with people and be part of a dynamic team? Sport Clips Haircuts is hiring a Coordinator for our Worcester area salons. This position begins immediately and runs through Labor Day. **Position**: Sport Clips Coordinator **Location**: Worcester Area Salons **Duration**: Immediate Start - Labor...
-
Client Manager, Small Business Benefits
3 weeks ago
Northborough, United States Gallagher Full timeAbout Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...
-
Client Manager, Small Business Benefits
2 weeks ago
Northborough, United States Gallagher Full timeAbout Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...
-
Client Manager, Small Business Benefits
2 weeks ago
Northborough, United States Gallagher Full timeAbout Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...
-
Client Manager, Small Business Benefits
7 days ago
Northborough, United States Gallagher Full timeIntroduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...
-
Scheduling Coordinator
1 week ago
Northborough, Massachusetts, United States Paradigm Oral Health Full timeRole and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. ...
-
Residential LPN
1 month ago
Northborough, United States Advocates Full timeOverview Starting Rate: $30/hour The Licensed Practical Nurse provides nursing services as defined in the LPN scope of practice and under the direction of the Residential Program Nurse. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas...
-
Residential LPN
1 month ago
Northborough, United States Advocates Full timeOverview Starting Rate: $30/hour The Licensed Practical Nurse provides nursing services as defined in the LPN scope of practice and under the direction of the Residential Program Nurse. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas...
-
Residential LPN
3 weeks ago
Northborough, United States Advocates Full timeOverview Starting Rate: $30/hour The Licensed Practical Nurse provides nursing services as defined in the LPN scope of practice and under the direction of the Residential Program Nurse. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas...
-
Residential LPN
3 weeks ago
Northborough, United States Advocates Full timeOverview Starting Rate: $30/hour The Licensed Practical Nurse provides nursing services as defined in the LPN scope of practice and under the direction of the Residential Program Nurse. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas...
-
Patient Care Coordinator
1 week ago
Northborough, Massachusetts, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Program Manager
3 weeks ago
Northborough, United States Advocates Full timeOverview Starting Rate: $48,880 $2,000 Sign-On Bonus (applicable for external candidates only) Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff. The Program Manager is responsible for...
-
Customer Service Representative
1 month ago
Northborough, United States A. Duie Pyle Full time** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010663 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in Northborough, MA!** **Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**...