Client Manager, Small Business Benefits

2 weeks ago

Northborough, United States Gallagher Full time

About Us:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply. Overview: As the Client Manager you will ensure delivery of exceptional service to Gallaghers clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. Responsibilities: Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.) Manage accounts increasing in complexity and funding based on experience Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business Resolve service-related issues independently, involving more experienced Account Management team members when needed Utilize Gallaghers resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding, etc.) to maximize efficiency and effectiveness in client deliverables Develop, cultivate and maintain positive relationships within the branch, with clients and vendor partners Maintain proficiency in all GBS standards Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spread proposal results and develop the client presentation Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners Possess ability to articulate account management role in client engagement Provide guidance and support to new hires, ACs and anyone that needs assistance Maintain and prioritize a task list on a regular basis Provide support to your Branch/Region by completing ad hoc administrative tasks as needed Maintain up-to-date records in DMS Comply with Gallaghers process, BOSS standards and office initiatives Complete training and professional development to gain understanding of the insurance industry and GBS processes. Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher Way Travel to onsite client meetings as requested/required by the client Qualifications:

Bachelors Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experience Appropriately licensed Able and willing to travel approximately 25% of the time Working knowledge of Microsoft Windows applications and MS Office

Compensation and Benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the

minimum core benefits

youll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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