Field Claims Specialist Ii, Material Damage

2 weeks ago

Austin, United States Nationwide Mutual Insurance Company Full time

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

**What to expect**:This is a work-from-home position with travel in a specified territory. Associate is expected to be in the field daily, writing estimates.

**Territory**:Austin, Texas/Travis County and surrounding areas

**Role Responsibilities**:

- Investigate, evaluate, and resolve auto - material damage - claims.
- Strong customer service competency
- The ability to juggle multiple competing priorities, simultaneously
- 3-5 years of Autobody or Collision Repair experience highly preferred
- Claims handling, specifically auto/material damage is preferred
- Experience using Guidewire preferred
- Demonstrated auto estimating experience
- Demonstrated customer service expertise.

(Internal Use Only) Compensation Grade: E3

LI-BC1

**Job Description Summary**

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you

As a Field Claims Specialist, you’ll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. We’ll count on you to promote and provide exceptional customer service. You’ll be responsible for handling claims according to prescribed authorization and claims best practices.

**Key Responsibilities**:

- Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
- Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines.
- Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
- Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions.
- Maintains current knowledge of local industry repair procedures and local market pricing.
- Submits severe incident reports, reinsurance reports and other information to claims management as needed.
- Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
- Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
- Mentors less experienced claims associates and assists with training/presentations as assigned by claims management.

May perform other responsibilities as assigned.

**Reporting Relationships**: Reports to Claims Manager. Individual contributor role.

**Typical Skills and Experiences**:
**Education**: Undergraduate degree or equivalent experience.

**License/Certification/Designation**: State licensing where required. Successful completion of required/applicable claims certification training/classes. Professional development such as IIA or CPCU preferred.

**Experience**:Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

**Values**: Regularly and consistently demonstrates the Nationwide Values.

**Job Conditions**:
**Overtime Eligibility**:Eligible (Non-Exempt)

**Working Conditions**: Field or office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Able to make physical inspections of accident scenes. Able to climb, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. E

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