Business Process Manager
2 months ago
**Business Process Manager**
**12+ Months W2 Contract**
**San Jose, CA**
**Benefits You’ll Love**:
- NextDeavor offers health, vision and dental benefits for contract employees.
- You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
- Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%)
**Become a key player as a Business Process Manager**:
**Here’s how you’ll make an impact on the team**:
- Document end-to-end workflow for new or changing trial and testing processes.
- Support complex trial motions for latest products and services, supporting enterprise customers.
- Use Jira, wiki, and other organizational tools to manage and prioritize trial requests.
- Report bugs and work with development team to resolve.
- Use data to track progress and assess opportunities for process improvement.
- Triage issues and analyze to determine next steps.
- Provide internal support to stakeholders.
- Build strong relationships with business partners and stakeholders.
- Evaluate risks and issues, while providing prompt communications and solution delivery.
- Ensure process and policy compliance by internal stakeholders of all trial and testing environments.
**Here’s what you’ll need to be successful in this role**:
- Bachelor's degree, or equivalent experience.
- 2-4 years of relevant professional experience, working with engineering and business stakeholders.
- Experience with Wiki and Jira, or equivalent.
- Strong business process analysis skills.
- Excellent written and verbal communication skills.
- Critical thinking skills to solve unique challenges.
- Solid documentation and organizational skills.
- Ability to think and execute in a fast-paced environment.
- Detailed oriented and thorough.
- A self-starter that thrives on asking thoughtful questions and connecting the dots.
- Relentless attention to detail with a central focus on internal and external customer experience.
- Ability to prioritize, multitask, and meet deadlines.
**Here’s what else might help you out**:
- Experience with product provisioning.
- Knowledgeable about the subscription business model.
- Capable interpretation of legal contracts, terms, and conditions.
**Pay Range**:
$47.88 - $59.85 /hour
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