Customer Service Representative for a Port Drayage
4 weeks ago
We focus on LA and Long beach port pick up and local delivery, we owe more than thrity drivers, and have a awesome team.
- At least two years of experience in the port drayage industry
- Proficient in English
- Bilingual proficiency in Spanish and/or Mandarin
- Complete confirmation of shipments with customers and vendors;
- Coordinate loading/unloading appointments;
- Ensure incoming phone calls are handled from customers to mitigate issues and resolve problems.
- Provides regular interface with customer to ensure the highest level of customer satisfaction.
- Ensure timely and accurate data entry of all services performed.
- Maintain and develop strong working relationship with CSR team as well as Dispatch Staff.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Knowledge of delivery orders and scheduling pick up and deliveries
- Other duties as assigned
**Job Types**: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Compton, CA 90220: Relocate before starting work (required)
Work Location: In person
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