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Drayage-Customer Service Representive

4 months ago

Compton, United States MDB Transportation Full time $21 - $23
Job Title:Customer Service Representative A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company. Full Job Description: ·         Ensure accurate and timely data entry into our TMS system. ·         Day to Day tracking/tracing containers.·         Utilize Process Monitors and Workflows on daily basis.·         Monitoring port terminal websites for load availability for import and export.·         Working with steamship lines to minimize per diem and detention charges.·         Ensure timely movement and delivery of containers to customers daily.·         Provide live notification of any incurred charges and request approval.·         Communicate with customers regarding any issues with shipments or delays per customers’ requirements.·         Plans and tracks the delivery of containers according to customer request.·         Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.·         Keep accurate records and documentation of customer interactions.·         Review and monitor customers profiles for accuracy.·         Coordinate pick-up, delivery and return appointments.·         Build strong relationships with our customer base to increase volume and develop new business.·         Ability to present reports to management.·         Understand department process workflow by constantly looking for areas of improved efficiencies.·         Work closely with operations to optimize performance.  ·         Perform other task assign by management.

Experience: ·         Minimum 1-2 years of customer service experience in drayage trucking·         Proficiency with Microsoft Outlook, Word, Excel.·         TMW is a plus.

Pay: $21.00-$23.00 DOE Qualifications:

·         Excellent verbal and written skills.·         Proficient in Excel and Word. ·         Ability to work independently, in a fast-paced environment.·         Attention to detail.·         Ability to prioritize and multi-task.·         Ability to work over-time during peak season.  Benefits:·         Health Insurance·         Vision Insurance·         Dental Insurance·         Vacation and Sick time ·         Schedule: Monday – Friday 

About MDB Transportation:

MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations. We have expanded at a steady pace with a quality fleet of equipment and company drivers.