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Customer Service Clerk

2 months ago

Houston, United States City of Houston, TX Full time

**POSITION OVERVIEW**:

- Applications accepted from:_ **ALL PERSONS INTERESTED**:

- Job Classification:_ **CUSTOMER SERVICE CLERK**:

- Posting Number:_ **PN# 34414**:

- Department:_ **HOUSTON POLICE**:

- Division:_ **RISK MANAGEMENT**:

- Reporting Location:_ **1002 WASHINGTON AVE.**:

- Workdays & Hours:_ **MONDAY - FRIDAY; 8 AM - 4 PM**
**Subject to change**

**DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS**:
**RESPONSIBILITIES**:

- Performs data entry activities to update customer records within authorized limits.
- Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
- Provides information about City services, ordinances, policies, procedures and pricing.
- May act as a backup to a customer service section and an administrative support section.
- May process work orders/requests and make changes to update customer account information.
- May gather or collect information to generate reports, activity logs, etc. Performs other duties as assigned.
- All duties and responsibilities may not be included in the above job descriptions.

**WORKING CONDITIONS**:
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
**“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”**

**If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.**

**MINIMUM REQUIREMENTS**:
**EDUCATIONAL REQUIREMENTS**:
Requires a high school diploma or a GED.

**EXPERIENCE REQUIREMENTS**:
Six months of clerical/customer service experience are required.

**LICENSE REQUIREMENTS**:
None

**PREFERENCES**:
**GENERAL INFORMATION**:
**_SELECTION/SKILLS TESTS REQUIRED:_**
Department _may _administer skills assessment test.

**_SAFETY IMPACT POSITION:_**_ _**NO**

**_SALARY INFORMATION:_**

**Pay Grade 10**

**_APPLICATION PROCEDURES:_**

If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

**EOE - Equal Opportunity Employer**
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

**Agency**
- City of Houston

**Address**

901 Bagby St

Houston, Texas, 77002

**Website