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Service Advisor

4 months ago

Monterey Park, United States Crash Champions Full time

**Champions Do More**

**Responsibilities**
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
- Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

**Qualifications**
- Customer Service Skills
- Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
- Knowledge of dealing with Insurance partners preferred
- Ability to deal with fast paced environments
- Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

**Benefits**
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits

Submit a Referral

**Location** US-CA-Monterey Park

**ID** 2024-5789

**Category** Estimatics

**Position Type** Regular Full-Time

**Prioritization** Tier 2 - Staffing Needs

**Remote** No