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Service Advisor

2 months ago

Buena Park, California, United States AutoNation Full time
Service Advisor Job Description

As a Service Advisor at AutoNation, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to act as the liaison between our Service Technicians and customers, providing clear and concise explanations of recommended repairs and maintenance.

Key Responsibilities:
  • Set and confirm appointments with customers to ensure a seamless service experience
  • Meet or exceed targeted sales goals and customer satisfaction index
  • Greet customers in a friendly and professional manner
  • Determine vehicle needs through inspections, test drives, and customer information
  • Utilize a consultative selling process to assist customers in planning for ongoing maintenance
  • Produce repair orders with transparent cost and time estimates
  • Communicate effectively with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle and ensure satisfaction
Requirements:
  • High school diploma or equivalent
  • Proven ability to provide exceptional customer service
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • Valid in-state driver's license and safe driving record

This is a commission-based position with a competitive compensation package, including health insurance, 401k matching, and access to exclusive discounts and perks. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.