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Assistant Property Manager- The Fitzgerald

3 months ago

Baltimore, United States TTGWPM Real Estate Management Full time

Our gorgeous community The Fitzgerald located in the heart of Mt. Vernon Cultural District is seeking an enthusiastic, self-starting professional in the Property Management industry to support the daily operations of this luxury mixed-use property. As the Assistant Property Manager, you play a crucial role in creating a pleasurable home and community experience for our residents. You will assist with apartment leasing, resident retention activities, and provide superior customer service.

**Essential Functions**:

- Supervises leasing processes for the community, ensuring that all documentation is executed and maintained according to procedures. Reviews rent decisions. Ensures that leasing staff comply with Fair Housing laws.
- Reviews renewals, creates retention strategies and executes plans to optimize occupancy.
- Initiates eviction proceedings by providing necessary documentation to Property Accountants.
- Conducts regular and routine property inspections, recording deficiencies and taking necessary remedial action within budget constraints.
- Markets the apartment community, ensuring optimum curb appeal. Evaluates the competition and develops plans to reduce vacancies.
- Manages retention of community financial documents, including payroll records. Approves expenditures and invoice payment and processes in a timely manner.
- Oversees community maintenance functions, working closely with community maintenance staff, to ensure quality unit turns and prompt resolution of resident maintenance requests of complaints.
- Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe, and well-maintained community. Maintains professional relationships with associates, applicants, visitors and representatives of other companies.
- Performs standard supervisory functions including hiring, assigning work, training, providing feedback, developing and terminating staff.
- Models Company core values for staff and residents. Enforces Company policies.
- Schedules direct reports to ensure coverage for routine maintenance, routine coverage and emergency response.
- Prepares activity reports and management reporting to ensure that investors/owners are fully briefed on community operation and financial measures.

**Required Knowledge, Skills, and Abilities**
- Demonstrated knowledge of residential property management through successful track record as property associate (Maintenance Supervisor, Leasing Specialist, Assistant Community Manager) within the Company or as a Community Manager or Leasing Manager with a comparable competitor company.
- Demonstrated record of providing outstanding customer service
- Ability to set clear performance objectives and support staff in achieving business goals
- Demonstrated record of coaching direct reports and helping to develop them towards achieving career goals
- Proficiency with Microsoft Office Suite.
- Valid driver’s license and vehicle required.

**Education**: Required
- High School or better

**Licenses & Certifications**: Preferred
- Natl Apt Leasing Prof

**Skills**: Required
- Customer service
- Attention to detail
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word

**Behaviors**: Required
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking