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Front Desk Associate

4 months ago

San Diego, United States Scenthound San Diego, CA Full time

**Who We Are**:
Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you

**Perks and Benefits**:

- Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Total Compensation - $22-27/hr.
- Base pay is $18.00 - $21.00 an hour. Can expect $4.00-$6.00 additional per hour based on tips and commissions incentives.
- *Opportunity for base pay increase/raise after 3 months of employment, contingent on performance*
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership

**About the Position**:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

**This position requires**:

- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment

**Who We Are Looking For**:
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

**Tasks**:

- Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager

**Skills and Abilities**:

- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards