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Medical Office Front Desk Receptionist

3 months ago

Tinley Park, United States Primus Ortho Full time

Job Title: Full-Time Front Desk/Receptionist (Orthopedics)

Essential Tasks and Activities:

- _Patient Interaction:_ Greet all patients and handle phone calls with a positive attitude, ensuring excellent customer service.
- _Administrative Duties:_ Register patients, schedule appointments electronically, and answer telephones, relaying messages as needed.
- _Financial Transactions:_ Collect co-pays and payments, verify insurance, and obtain authorizations and referrals.
- _Data Entry:_ Obtain, enter, and verify patient demographics while maintaining accuracy and attention to detail.
- _Problem Solving:_ Actively engage in problem-solving and efficiently filter calls to other departments as necessary.
- _Operations Maintenance:_ Ensure smooth clinic operations by following policies and procedures, reporting necessary changes.
- _Customer Service Focus:_ Understand the role as the "face" of the practice, realizing actions directly impact patient satisfaction and overall success.
- _Adaptability:_ Thrive in a fast-paced environment, taking initiative, and having a take-charge attitude to handle additional duties and responsibilities.

Competencies:

- **Customer Service Excellence**
- Understanding the importance of customer service in a medical setting.
- Ability to handle patient interactions with a positive and friendly demeanor.
- Capacity to provide exceptional customer service in various situations.
- **Detail Orientation**
- Understanding the importance of accuracy in patient data and financial transactions.
- Excellent attention to detail and organizational skills.
- Capability to stay organized in a dynamic and fast-paced environment.
- **Adaptability**
- Awareness of the need for flexibility in a medical receptionist role.
- Ability to adapt to changing priorities and handle unexpected situations.
- Readiness to take on additional duties and responsibilities as needed.

Work Environment/Physical Demands: The Front Desk/Receptionist role involves constant patient interaction, administrative tasks, and the ability to thrive in a fast-paced environment. Travel may be required between Tinley Park and Hyde Park locations.

Required Education & Experience:

- High school diploma or equivalent.
- Minimum of 1-2 years of experience as a Medical Receptionist.
- Experience with ECW systems, Microsoft 365 along with Word & Excel and PowerPoint preferred.
- Bilingual (Spanish) skills preferred.