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Part Time Shelter Support Staff
3 months ago
**OFH POSITION DESCRIPTION**
**TITLE**:Part Time Shelter Support Staff
**CATEGORY**:Salary based upon **25** HourWork Week
**BENEFITS**:Sick Benefits
**WAGE RATE**:Starting at $20.00 per hour
**PROBATION PERIOD**:Six Months from Date of Hire
**Fair Labor Standards Act**: Non-Exempt (Subject to Change if Required by Law)
**Position Summary: **:This Position of Shelter Support Staff is responsible for overall Resident care within the Shelter, ensuring that the physical and emotional needs of the Resident is met.
**___________________________________**
**ESSENTIAL FUNCTIONS**
- Ensure the safety of guests and site
- Enforce rules and regulations to ensure smooth operation of the site
- Respond effectively to emergency, situations, document appropriately and communicate according to the established guidelines.
- Complete intake process.
- Provide support and structure, being attentive to guest/resident problems or concerns.
- Initiate crisis intervention when necessary.
- Record documentation as required by program guidelines.
- Required to attend and actively participate in meetings and trainings as requested.
- Monitor security cameras.
- Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
- Monitor entry to site and telephones with the upmost professionalism.
- Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
- Maintain professional boundaries.
- Complete all shift tasks according to program guidelines.
- Complete inspections as required by guidelines.
- Maintains overall cleanliness and sanitation of the Shelters and other Resident areas.
- Conducts security checks in and around the Shelter and related Resident areas
**REPORTING & SUPERVISOR RELATIONSHIP**:The Shelter Support Staff position reports to the Shelter Manager
**ASSIGNED OFH SECTION**:Office of the Executive Director
**PHYSICAL REQUIREMENTS**:Must possess the ability to walk and traverse hallways and offices and walk up and down stairs and lift and/or move up to 25 pounds. The employee must be able to sit, stand, walk, kneel, stoop, and crouch. Specific vision requirements include close and distance vision. Position requires the ability to communicate with tenants, applicants, and staff.
**CORE COMPETENCIES**
The following personal attributes are considered essential requisites for effective performance of the holder of this position:
1. Excellent organizational skills and strong attention to detail.
2. Problem solving expertise includes identifying situations that need to be researched and clarified further.
**ESSENTIAL SKILLS & ABILITIES**
1. Empathy: An understanding and empathy for those dealing with homelessness and related issues.
2. Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Opportunities for Hope within the organization and the community.
3. Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers, donors and constituents; Articulates the goals of Opportunities for Hope
4. Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
5. Job Knowledge: Possesses the practical and technical knowledge required on the job.
6. Attendance: Acceptable overall attendance record, consistently at work and on time.
7. Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
8. Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
9. Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
10. Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Opportunities for Hope and works as part of a team toward a common goal.
11. Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
12. Travel: Local travel may be required. Valid driver’s license and good driving record required.
13. Successfully pass a drug screen, physical exam, CORI and employment background check.
14. Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast-paced environment.
15. Must exhibit day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics.
16. Must demonstrate proven ability to communicate and collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization.
17.
