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Desktop Support Technician

3 months ago

Scottsdale, United States Siri Info Solutions Full time

Job Summary:
**Duties**:

- Install, configure, and troubleshoot hardware and software components
- Provide technical support for desktops, laptops, printers, and mobile devices
- Manage user accounts and permissions in Active Directory
- Respond to service desk tickets promptly and resolve issues within the defined SLA
- Collaborate with team members to enhance IT processes and procedures
- Maintain accurate documentation of IT assets and configurations
- Experience with SCCM for software deployment and updates
- Knowledge of Computer management tools for system monitoring and maintenance
- Familiarity with ServiceNow or similar ticketing systems for incident management
- Ability to support mobile devices (iOS, Android)
- Basic understanding of Jira for issue tracking and resolution
- Strong grasp of Active Directory user administration and group policies
- Excellent communication skills to interact with users at all levels
- Prior experience in a help desk or technical support role
- Understanding of DNS concepts for network troubleshooting

This position offers competitive compensation along with opportunities for professional development and growth within the IT field. If you possess the required skills and are looking to advance your career as a Desktop Support Technician, we encourage you to apply.

**Job Type**: Contract

Pay: $22.06 - $27.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Work Location: In person