Client Service Representative

2 weeks ago

Dover, United States Capitol Services Full time

Capitol Services is currently seeking a **Client Service Representative** to join our growing team

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix off passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you Capitol Services is an equal opportunity employer.

**About the role**:
You will be working in our **Dover, DE** location receiving and processing orders related to corporate public record filings and document retrieval. This role involves working full time from 9am to 6pm** **(and one weekly 10am to 7pm shift), Monday through Friday.

**What you will do**:

- Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
- Utilize systems to “build” transactions and release various portions of the order to coworkers, correspondents, or state/county offices for processing
- Utilize and follow all provisions of the state filing system in our Delaware office
- Generate proposals for clients, including fees and turnaround expectations
- Access public record websites for the purpose of filing and retrieving public recorded documents
- Review, prepare, and submit filings, paying close attention to rules and regulations
- Submit Beneficial Ownership Information Reports to FinCEN and obtain and maintain a Financial Crimes Enforcement Network (FinCEN) identification number

**Who you are**:

- **Strong organizational and time management skills**: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
- **Strong communication skills**:You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others.
- **Adaptable**:You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
- **Coachable**: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
- **Positive attitude**: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
- **Team player**: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
- **Reliable**: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
- **Technical competencies**: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
- **Office environment**: You are able to work 100% in-office and remain in a stationary position 75% of the time.

**What we offer you**:

- $20 or higher hourly rate, depending on applicable prior experience
- 100% employer-paid medical, dental, and vision benefits for the employee
- 401(k) with scheduled employer contribution
- Employer-paid employee assistance program, as well as life and long term disability insurance
- 4 weeks of accrued paid time off (including vacation and sick days) + 10 paid holidays
- Office team events and learning development opportunities

**Want to get to know us better? Check out our**:
**Applicants have rights under Federal Employment Laws. Please review your rights below**:
**_Equal Employment Opportunity (EEO): _**

**_Employee Polygraph Protection Act (EPPA):_**

**_Family and Medical Leave Act (FMLA):_**

**_Capitol Services participates in E-Verify: _

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