Client Success Coordinator

4 weeks ago


Dover, United States CRIMINAL OFFENDERS LEGAL Full time

**Overview**:
**Responsibilities**:

- Communicate regularly with clients and their families to keep them informed and engaged throughout the case process.
- Send regular updates to clients and maintain thorough records of communications.
- Update and manage client files efficiently on Google Drive.
- Conduct video visits with existing clients to discuss updates, gather information, and provide support.
- Ensure continuous improvement in client satisfaction and address any concerns promptly.

**Qualifications**:

- Strong verbal and written communication skills, as well as excellent interpersonal abilities.
- Professional demeanor and effective organizational skills with the ability to multitask.
- Attention to detail and a proactive approach to problem-solving.
- Basic understanding of criminal legal procedures; additional training will be provided.
- Knowledge of Google Drive and other digital tools for document and data management.
- Previous experience in client services or a similar role is highly desirable, but not required.

**Why Join Us?**

At CRIMINAL OFFENDERS LEGAL, you’ll be part of a team that is deeply committed to justice and client success. We offer a supportive work environment with opportunities for training and growth. This part-time position allows for a work-life balance while playing a crucial role in our mission to support those navigating the post-conviction process.

**Job Type**: Part-time

Pay: $15.00 per hour

Expected hours: 25 per week

Schedule:

- Day shift
- Monday to Friday
- No nights
- No weekends

Travel requirement:

- No travel

**Education**:

- High school or equivalent (required)

Work Location: In person



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