Director of Operations
2 months ago
**As Director of Operations, you will report to the General Manager. You will perform duties assigned to you by the above, or by other officers of the company. Your duties and responsibilities may be changed or modified at the discretion of the company. You agree to perform your duties to the best of your ability, while at all times exhibiting the highest level of professional commitment and loyalty for the company, its Directors, Officers and Employees. In accepting this position, you agree to abide by all the policies of the Company.**
1. Assign duties and shifts to assigned employees and observe and monitor performances to ensure adherence to company policies and operating procedures.
2. Cooperate and strategize with other managers to ensure coordination of hotel activities.
3. Answer all inquiries pertaining to hotel policies and services.
4. May patrol public areas, investigate disturbances and warn troublemakers.
5. Responsible for scheduling of the Front Office, Bell Staff and Concierge Departments.
6. May receive and process advance registration payments.
7. Maintain 4-Diamond Standard Operating Procedures and deliver first class service.
8. Assist in achieving budget revenues and expenses, while maximizing profitability related to the Front Office Department.
9. Develop operational plans for Front Office, Bell Staff and Concierge departments.
10. Increase level of guest satisfaction by delivering an improved product through employee development and training.
11. Manage compliance with local, state and federal laws and regulations.
12. Manage reservations to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
13. Maintain procedures for credit control and financial transactions.
14. Maintain procedures for guest security and emergency procedures.
15. Receive departmental related guest complaints and ensures corrective action is taken.
16. Must be able to work weekends, evenings, overnights and holidays to meet business demands.
17. Will be required to cover shifts at the desk.
18. Will be required to act as Manager on Duty, in the absence of the Operations Manager, or Front Office Manager.
19. Will be required to pursue FSLD certification.
20. Must have Union experience
21. Must have demonstrated record of improving guest service
Pay: $90,000.00 - $95,000.00 per year
**Benefits**:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
**Experience**:
- Hotel experience: 4 years (preferred)
Ability to Commute:
- New York, NY 10018 (required)
Ability to Relocate:
- New York, NY 10018: Relocate before starting work (required)
Work Location: In person
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