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Front Office Host Overnight

3 months ago

Baltimore, United States Hyatt Regency Baltimore Inner Harbor Full time

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office Overnight Hosts (Night Audit) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.

**What You'll Be Doing**:

- A Front Desk-Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
- Provide excellent guest service
- Balance all hotel transactions daily, including credit cards, cash, and change funds
- Consistently follow all credit, cash-handling, and accounting procedures
- Run various audits and reports and record all revenues and statistics accurately
- Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
- Maintain privacy and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Respond to emergency situations
- Perform other duties as assigned

**We offer excellent benefits**:

- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Training programs
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

**Qualifications**:
**Qualifications**
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Self-starter who can work independently
- Hotel front desk experience preferred
- Willingness to work overnights 11pm-7am, weekends, and holidays as necessary

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.