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Clerical Assistant 3

3 months ago

Dauphin County PA, United States Commonwealth of PA Full time

**THE POSITION**:
**DESCRIPTION OF WORK**:
As a Clerical Assistant 3, you will provide clerical support for the SERS Defined Benefit Pension Plan administered directly by SERS and for the SERS Deferred Compensation and Defined Contribution Plans administered for SERS by Empower. You will answer and route telephone calls; greet and assist customers; receive, print, and distribute incoming and outgoing correspondence in both hard copy and electronic formats; receive and route correspondence from fax, US mail, and interoffice mail; scan and index documents; and use various electronic data base files. Excellent communication skills are vital, as you will tend to internal and external customer service inquiries pertaining to questions from SERS customers involving demographic, federal withholding, and direct deposit changes as well as annuity payments. Interested in learning more? Additional details can be found in the position description.

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential.

**Work Schedule and Additional Information**:

- Full-time employment, 37.5-hour work week.
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a one-hour unpaid meal period.
- ** Telework**:You may have the opportunity to work from home part-time (hybrid telework schedule), depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection; otherwise, you must work on-site at the work location specified in this job posting.
- ** Salary**:_ _In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**:
**Minimum Experience and Training Requirements**:

- One year as a Clerical Assistant 2 (commonwealth title); **or**:

- One year of moderately complex clerical experience; **or**:

- An equivalent combination of experience and training.

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.