Software/data Quality Assurance

3 weeks ago


Los Angeles, United States USC Full time

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our commitment to this mission is realized through a holistic approach, achieved by providing students with experiential, practice-, and competency
- based learning, and culturally responsive training that is informed by empirical evidence and best practices.

**The Data & Quality Assurance Specialist will be responsible for, but not limited to**:

- Manage and maintain the integrity of data within learning management systems (such as Canvas, Zoom, Salesforce, and Brightspace), ensuring accurate records of student progress, course materials, and other educational data.
- Develop and implement data management protocols for learning management systems, conducting regular audits and assessments to ensure accuracy, consistency, and security of educational data.
- Collaborate with faculty, staff, and IT personnel to define data requirements, establish standards for data entry, and streamline data collection processes for educational technology platforms.
- Conduct routine quality assurance checks on learning technologies, identifying, and addressing issues related to usability, functionality, and accessibility.
- Analyze user feedback, system performance, and data trends to propose and implement improvements or enhancements to optimize the learning experience.
- Create and maintain documentation, reports, and dashboards related to data quality, system performance, and key metrics for stakeholders within the School of Social Work.
- Offer technical support and guidance to faculty, staff, and students regarding data-related inquiries, troubleshooting, and utilization of educational technologies.
- Collaborate with the IT department and vendors to resolve technical issues, implement updates, and ensure compliance with data privacy regulations (e.g., FERPA).

**JOB QUALIFICATIONS**:

- ** Minimum Education**:Bachelor’s degree, or combined experience/education as substitute for minimum education
- ** Minimum Experience**: 3 years

**Preferred Education/Experience**:

- Bachelor's degree in computer science, information technology, education, or a related field
- 2 years of direct experience in providing technical support for online learning platforms such as Canvas, Brightspace, and Zoom

LI-AW1



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