Commercial Roofing Service Manager

3 weeks ago

Houston, United States Marlin Construction, LLC Full time

Job Summary:
Join our team as a Service Manager where you will oversee the efficient operation of our service department. As a key member of our team, you will be responsible for managing service technicians, ensuring high-quality roof maintenance, and delivering exceptional customer service.

Duties and Responsibilities:

- Accurately estimate leads and develop proposals with photo reports
- Follow up with clients to secure sales
- Maintain organized documentation, manage purchase orders
- Review and approve all orders and estimates
- Track job costs, manage subcontractor invoices
- Must exhibit leadership and management skills necessary to meet production goals.
- Ability to juggle schedules, including anticipating weather and its effects, details and outcomes
- Analyze and maintain material inventory necessary to operate efficiently and effectively.
- Manage and maintain good relations with your service crews and further their personal growth.
- Monitor quality of workmanship of repairs and maintenance performed in the field.
- Perform random quality control follow up site visits after services have been performed.
- Review service tickets and submit to accounting for billings.

Scheduling and Customer Communication:

- Promptly book appointments and coordinate work orders
- Confirm dates with clients

Skills, Abilities, Experience:

- 5 years’ experience leading commercial roofing systems (TPO, PVC, EPDM etc.)
- Strong project management skills, including ability to manage safety, quality, schedule, cost and communication.
- Effective written and verbal communication skills, including writing and analyzing reports and giving presentations.
- Excellent time and task management
- Proven problem-solving skills.
- Ability to work collaboratively and independently.
- Superior customer service skills
- Excellent computer skills, including MS-Excel, Word, Outlook, PowerPoint, Microsoft Office.

**Requirements**:

- Legal to work in the US.
- Driver License in good standing.
- Clean Record.
- Fluent English and Spanish.

Compensation package:

- Bonus opportunities
- Sales Commission
- Hourly Pay
- Vacation
- PTO
- Health Insurance

Pay: $55,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day shift

License/Certification:

- Driver's License (required)

Ability to Commute:

- Houston, TX 77086 (required)

Ability to Relocate:

- Houston, TX 77086: Relocate before starting work (required)

Work Location: In person

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