Current jobs related to Guest Service Agent - Madison - Fairfield Inn and Suites

  • Guest Services Agent

    4 months ago

    Madison, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Madison, WI, US Property Name: La Quinta by Wyndham Madison - American Center Req Id: 14442 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Madison - American Center location in Madison , Wisconsin . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Service Agent

    4 months ago

    Madison, United States Distinctive Hospitality Group Full time

    ** Guest Service Agent (Front Desk)** ** Madison Beach Hotel, Curio Collection by Hilton Madison, CT** Posted February 24, 2022 ** Guest Service Agent (Front Desk)** > The Madison Beach Hotel, Curio Collection by Hilton, winner of Hilton Hotels prestigious Connie Award and a AAA 4 Diamond property, is looking to add to our Guest Service Team **The Madison...

  • Night Auditor

    2 months ago

    Madison, United States Distinctive Hospitality Group Full time

    ** Night Auditor / Overnight Guest Service Agent** ** Madison Beach Hotel, Curio Collection by Hilton Madison, CT** Posted February 17, 2022 ** Night Auditor / Overnight Guest Service Agent Part-time** > Join an Award Winning Hotel Team The **Madison Beach Hotel** is looking for a part-time **Night Auditor** to join our team immediately. Were looking for an...

  • Guest Services Representative

    1 week ago

    Madison, Wisconsin, United States Wyndham Grand Jupiter Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...

  • Guest Service Rep

    3 months ago

    Madison, United States Schulte Companies Full time

    Schulte Companies - 145 Graphics Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Service Representative

    3 days ago

    Madison, Connecticut, United States Distinctive Hospitality Group Full time

    Guest Service Agent (Front Desk)About the RoleWe are seeking a highly skilled and friendly Guest Service Agent to join our Front Desk team at the Madison Beach Hotel, Curio Collection by Hilton. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our...

  • Guest Services Representative

    4 weeks ago

    Madison, Wisconsin, United States Marcus Corporation Full time

    Job Title: Front Desk AgentOverview: The Hilton Madison Monona Terrace is seeking a dynamic and friendly individual to become a vital part of our Front Desk team as a Front Desk Agent.Key Responsibilities:Welcome and register guests upon arrival.Provide prompt and courteous service to enhance guest satisfaction.Manage guest accounts and facilitate check-out...

  • Guest Services Representative

    5 days ago

    Madison, Wisconsin, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure logging and delivery of packages,...

  • Guest Service Representative

    3 months ago

    Madison, United States Schulte Companies Full time

    Schulte Companies - 601 Langdon St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Services Representative

    3 months ago

    Madison, United States Bird Dog Equity Partners LLC Full time

    ** Bird Dog Hospitality** ** Guest Services Representative** Madison, WI 53704 **Job Title:** Guest Services Representative **Supervisor:** General Manager or Guest Services Manager **Job Type:** Variable or full-time, non-exempt **Location:** Bird Dog Equity Partners is a hotel investment and management company that believes in putting people first....

  • Guest Services Representative

    3 months ago

    Madison, United States Bird Dog Equity Partners LLC Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...

  • Customer Service Agent

    3 weeks ago

    Madison Heights, Michigan, United States Highgate Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesRespond to guest inquiries regarding hotel amenities, services, and local attractions.Process guest check-ins and check-outs in a friendly,...

  • Reservations Agent

    4 months ago

    Madison, United States Edgewater Full time

    **Who We Are** The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We are located in the heart of downtown Madison, next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square and downtown. We offer 202 rooms and the...

  • Guest Services Representative/ Night Audit

    3 months ago

    Madison, United States Bird Dog Equity Partners LLC Full time

    ** Bird Dog Hospitality** ** Guest Services Representative/ Night Audit** Madison, WI 53704 **Job Title:** Guest Services Representative/Night Audit **Supervisor:** General Manager or Guest Services Manager **Job Type:** Part-time, variable **Location: Best Western East Towne Suites - Madison, WI** Bird Dog Equity Partners is a hotel investment and...

  • Guest Services Supervisor

    4 weeks ago

    Madison, Wisconsin, United States Residence Madison East Full time

    Position Overview The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates. Key QualificationsMinimum of 2...

  • Insurance and Financial Services Position

    4 months ago

    Madison, United States Chase Stephens - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesWork with the...

  • Insurance and Financial Services Position

    4 months ago

    Madison, United States Dan Beilke - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Madison, WI is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dan Beilke - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...

  • Insurance and Financial Services Position

    2 months ago

    Madison, United States Amanda Suciu - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Madison, AL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Amanda Suciu - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Financial Services Representative State Farm Agent Team Member

    4 months ago

    Madison, United States Brian Wiggins - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Brian Wiggins - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Customer Service Representative

    4 months ago

    Madison, United States Brian Wiggins - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Brian Wiggins - State Farm Agent is searching for a competitive team member who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, the training in insurance products and your knowledge of...

Guest Service Agent

3 months ago

Madison, United States Fairfield Inn and Suites Full time

**500$ sign on bonus**

**Company Overview**: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

**Summary**: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

**Essential Duties and Responsibilities**: include the following. Other duties may be assigned by supervisor as needed.

Self-starting personality with an even disposition to effectively communicate with guests, team members, and community.

Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies/rules of conduct, including personal appearance/grooming, attendance, and safe/efficient operations.

Perform any other job-related duties as assigned.

Respond to guests immediately upon entering the lobby, 10-5 Rule should be maintained at all times.

Greets, registers, and assigns rooms to guests. Issues room key and room directions to Bellman or guest.

Date stamps, sorts, and racks incoming mail and messages.

Transmits and receives telephone messages.

Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Keeps records of room availability and guests' accounts.

Computes bill, collects payment, and makes changes as required for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone to ledger.

Makes restaurant, transportation, or entertainment reservations, and arranges for tours.

Deposits guests' valuables in hotel safe or safe deposit box.

May be required at any time to fill in the job duties of either the reservationist or the PBX operator (review individual job descriptions).

Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

Reports all necessary reporting procedures in documenting guest requests.

Handles accounting of money, receipts, guest accounts and credit through operation of the Front Desk computer system and completion of reports required to ensure company funds are secure.

Proper uniform, and name tag worn at all times.

Uses guests name a minimum of three times during check-in and check-out.

Ensures that incoming calls to the switchboard are answered within three rings.

Must be knowledgeable of all in-house services and able to assist guests when questioned.

Bucket checks must be performed a minimum of one time per shift.

When responding to the switchboard, the proper telephone script must be used at all times.

Must respond to a guest request within 10 minutes of time request was made.

Room directions, along with hotel outlets, along with hours of operation must be explained to all guests.

Outgoing facsimile messages must be sent within five minutes from the time requested.

Guests must be notified of incoming fax within five minutes.

When approached by a guest with a problem, the associate will empower himself/herself with the responsibility of assisting the customer in solving the problem.

Interacts with internal and external customers in a positive, professional, and accommodating manner.

Telephone messages must be communicated to the guest within one minute of receiving the call.

Courtesy calls must be placed to newly rented rooms to ensure the guest is completely satisfied.

Associate will understand the financial goals of their department and hotel.

Associate will understand the role they play in attaining the financial goals of their department and hotel.

**Qualification Requirements**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a flexible schedule and ability to work days, evenings, or nights any day of the week, including weekends and holidays.

Must have exceptional customer service skills

Demonstrated ability to perform multiple tasks in a busy environment and remain flexible

Ability to work well in a team environment

Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.

Possess excellent written, verbal, and organizational skills. Computer literacy and financial