Operations Manager

2 weeks ago

Saint Petersburg, United States Tampa Bay Recovery Center Full time

**Operations Manager Job Description**

***

The Operations Manager is responsible for assisting and supporting the Director of Operations and all treatment program staff, in coordinating and providing the day to day operational needs of the facility and its patients'. They supervise all behavioral health technicians. The Operations Manager is responsible for assisting with scheduled monitoring and reporting of the condition of the facility to ensure safe and orderly operations. The Operations Manager is involved with overseeing and conducting certain intake procedures, including but not limited to obtaining data when a patient arrives to the facility, conducting searches and rounds, ensuring the safety of a patient during their treatment stay, and assisting the treatment teams with the overseeing of patients’ throughout their daily schedules within the facilities policies and procedures and in accordance with the standards of the State and Federal Regulations and Joint Commission Regulations.

Depending on an individual's safe driving record, it may involve transportation and complying with vehicle and road/patient safety measures.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

The essential functions include, but are not limited to the following:

- Support all aspects of facility operations
- Attend weekly interdisciplinary team meetings
- Assist with the supervision of patients' in their daily activities and implement crisis intervention when necessary
- Oversee the training and management of the BHT’s and the Operations staff, under the guidance of the Director of Operations.
- Ensure that the patient’s follow the clinical schedule, and communicate any issues to the treatment team as well as assist with attendance tracking and accountability.
- Maintain up to date housing records via EMR platform and ensure quality delivery of all client services in accordance with GARR standards
- Transport clients (when applicable) as needed (Must have valid Driver's license)
- If it is part of your duties and you are eligible to drive you must:

- Obey the rules of the department of motor vehicles, department of transportation, and all safety regulations put forth by the State.
- Conduct vehicle and client safety checklists before transporting clients or utilizing the vehicle.
- May conduct U/A's and other CLIA waived tests when required.
- May conduct Breathalyzer tests when required.
- Make continuous rounds of the facility, rooms, and grounds, to ensure overall safety.
- Seeks out contraband, and reports any suspicions or findings immediately to clinical team.
- Proactive in ensuring that the rules of the facility and the rights of the patient are being upheld.
- Communicate and resolve issues with housekeeping duties, and upkeep of buildings and grounds in accordance with Joint Commission and GARR standards.
- Ensure preparation and maintenance of rooms and common areas and Maintains safety of the physical environment.
- Fosters a supportive environment for clients that follows ethical treatment.
- Promotes a favorable/positive work atmosphere that is based on a team mentality.
- Completes all required training, and attends in-services and educational training as necessary and as assigned.
- Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
- Reports (personal/within the facility) suspected illnesses of contagious diseases to the Medical Team and Leadership in accordance with infection control policies.
- Coordinates with facility medical provider and treatment team to ensure clients' adherence to medical treatment plan and medication compliance
- Communicates all grievances, incidents, reports suspected Abuse, Neglect, Trauma, or Exploitation, safety issues or breaches to the Directors.
- Demonstrates ability to Independently solve problems objectively and follow through with solutions.
- Perform other tasks and duties as assigned.
- Must have CPR certification and valid Driver's License

**SKILLS AND ABILITIES**
- Ability to work as a team member and have communication, organizational and interpersonal skills
- Ability to work under stressful conditions and be flexible in relation to department needs Knowledge of TJC standards within the Department
- Demonstrates Proficiency in Verbal and written Communication Skills
- Ability to work as a team member and have communication, organizational and interpersonal skills Ability to work under stressful conditions and be flexible in relation to department needs Knowledge of TJC standards within the Department
- Demonstrates Proficiency in Verbal and written Communication Skills

**MINIMUM QUALIFICATIONS**
- Associates Degree or work equivalent of three years experience in a customer service, hospital, or treatment program setting.
- A minimum of five years driving experience and a Valid driver’s license and clear driving record approved by the insurance carrier. (For managers who will be driving a company vehicle)

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