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Operations Manager

4 months ago

Saint Petersburg, United States Kobie Full time
Job DescriptionJob Description

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we'll build together

The Operations Manager is responsible for supporting the improvement of organizational efficiency, specifically programmatic, technical, and client centric operations to accelerate development and ensure long-term success. A qualified and ambitious candidate can combine analytical skills with creativity to add to the organization towards achieving greater operational efficiency and growth. The perfect candidate will have a passion for the Kobie mission and will possess a strong understanding of the business to be able to contribute to the organizational strategic planning process. The position allows a candidate to focus on the logistics of a technical operations team while having regular interactions with the client, the internal client support team, IT Engineering Team, and other professionals as required.

How you will make an impact

Organizational Management

  • Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
  • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
  • Working with client services team and technology team on the implementation and tracking of client's requirements for program success
  • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
  • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.

Operational Excellence

  • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
  • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
  • Proactively address operational challenges and resolve issues to minimize impact on customer experience.

Programming Support

  • Support the creation and execution of client programs.
  • Aid with program, client, and intra-team logistics.
  • Support strategic vision and the sustainability of programming.
  • Lead program and support including facilitation, leading discussions, delivering results and success.
  • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
  • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
  • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
  • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
  • Oversee the end-to-end execution of rewards programs and deliverables.

What you need to be successful

  • Operations experience a plus
  • Strong organizational and management skills
  • Excellent communication skills – written and verbal.
  • Problem solving skills
  • High level of curiosity
  • Ability to prioritize and manage in a constantly changing environment.
  • Ability to think strategically and help create the vision for the client.
  • Intra-Team coordination and leadership skills
  • Commitment to the mission, Kobie values, and goals of the client

Systems Experience:

  • Experience Workflow management tools /Project Tracking Software preferred
  • MS Office Suite
  • Enterprise application management experience

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don't just accept differences – we embrace, share, and celebrate them

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.