Employee & Contractor Relations Specialist

2 weeks ago

Baltimore, United States Freedom Health Systems Inc Full time

**ALTERNATIVE TITLE(S)**:Senior Human Resources Specialist, Human Resources Generalist, HR Lead

**COMPANY**:Enterprise Management Solutions, Inc.

**DIVISION**:Human Resources & Administration

**DEPARTMENT**: Human Resources

**UNIT**:Employee & Labor Relations

**ACCOUNTABLE TO**:Chief Human Resources Officer (CHRO)

**CLASSIFICATION**: W8BEN Independent Contractor. 40 hours per week. Exempt.

**WORK SCHEDULE**: 40 hours per week in virtual HR suite at 3310 Eastern Avenue, Baltimore, MD 21224 office from the hours of Monday to Friday from 8:00 AM EST to 5:00 PM EST

**ANTICIPATED TRAVEL**: 0% of the time.

**SUMMARY OF POSITION RESPONSIBILITIES**:A harmonious workplace is crucial for productivity. The HR department ensures this by addressing grievances, managing conflicts, and ensuring open channels of communication. Good employee relations also mean celebrating achievements and recognizing team members' contributions. An Employee Relations Specialist is a professional responsible for managing relationships between employees and their employer. They ensure that the organization's policies and procedures are followed fairly and consistently, and they address any issues or conflicts that arise in the workplace. Here's a breakdown of their typical responsibilities:
Policy Interpretation and Implementation: They interpret company policies and procedures for employees and managers, ensuring everyone understands their rights and responsibilities.

Conflict Resolution: They mediate disputes between employees or between employees and management, aiming to find solutions that satisfy all parties involved while also aligning with company policies and legal requirements.

Investigations: They conduct investigations into complaints of harassment, discrimination, or other misconduct in the workplace. This involves interviewing relevant parties, gathering evidence, and making recommendations for action based on their findings.

Employee Counseling: They provide guidance and support to employees facing challenges or issues at work, such as performance problems, interpersonal conflicts, or work-related stress.

Policy Development: They collaborate with HR and management to develop and revise company policies related to employee relations, ensuring they comply with legal requirements and reflect best practices.

Compliance: They stay up-to-date on labor laws, regulations, and industry trends to ensure the organization remains compliant with relevant legal requirements regarding employee rights and workplace practices.

Documentation and Reporting: They maintain accurate records of employee relations issues, investigations, and resolutions. They may also prepare reports for management on trends, metrics, and areas for improvement in employee relations.

**SCHEDULED DUTIES AND RESPONSIBILITIES**:

- For onboarding staff at the beginning of their work cycle:

- grant access to Ring Central
- in collaboration with CTO, establish access to the intranet software
- grant appropriate access to Quickbooks in collaboration with CFO
- double check ICANotes account creation and ensure staff person professional license credentials are entered properly and credentialed with the proper privelages
- For offboarding of staff at the end of their work cycle:

- deactivate access to Ring Central
- deactivate intranet access
- deactivate access to Quickbooks
- Attend to calls routed to you from the phone system within your scope or warm transfer to the appropriate party.
- Initiate resolutions to tickets routed to you from the intranet within 4 business hours.
- Serve as the life cycle liaison for all new hires as assigned by the talent acquisition specialist. All HR team members with the exception of the talent acquisition specialists may serve in the capacity of a life cycle liaison. The life cycle liaison is responsible for ensuring the assigned new hire completes orientation on time and ensures the new hire's HR record is compliant with the checklist standard at all times.
- Complete annual contract reviews for all 1099 independent contractors.
- Facilitate onboarding of assigned new hires during orientation phase to ensure new hires complete orientation to standard.
- Be a “doer” not just a “delegator”.
- While not performing other duties herein, focus all available time of each work day solely on directly conducting HR record compliance audits for assigned staff. Taking necessary action to bring staff records into full compliance without delay and documenting on the compliance checklists accordingly. The assignments shall be maintained by the talent acquisition specialist as the staff life cycle dictates.
- Assist the supervisor with any work related tasks as requested.
- Ensure continuity of services in your absence. Delegate the ranking staff person(s) to assume your responsibilities for absences beyond normal non-working hours.
- With the goal of spearheading resolutions, in collaboration with the Human Resources Generalist

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