Digital Product Specialist Intermediate

3 weeks ago

Danville, United States Geisinger Full time

**Job Summary**: The Digital Product Specialist serves as chief ambassador and will oversee accountability for one or more digital products. This role will support our customer communications management tool and processes. Understands how product(s) supports critical key business marketing and customer experience objectives, regularly reports on product KPI’S to department and system leadership. Effortlessly partners with product end users/stakeholders within business units, and various departments within the system to plan and manage product roadmap, product specifications, implementation of new features, and collaborate with business stakeholders to assess business and operational processes and define solutions.

**Job Duties**:

- Provides direct or supporting oversight for one more key products within the digital marketing and experience portfolio.
- Champions product with critical stakeholders, drives adoption and ongoing utilization and regularly secures and incorporates end user input into product strategy and processes.
- Utilizes digital analytics to coordinate strategies and tactics with internal peers, key stakeholders to build product requirements and drive successful launch of digital products.
- Owns relationship with third party product vendor or with Information Technology team that developed and supports the product, partners to execute product from vision to concept while managing stakeholder input and needs.
- Assists to design and execute user-centered integration of product into enterprise website and mobile experiences as appropriate.
- Defines requirements and user stories; partners with stakeholders and third-party vendors to answer questions and prioritization regarding feature and functionality details and signs off on stories before sending enhancement into production.
- Coordinates user acceptance testing externally and internally to ensure product meets or exceeds expectations of users.
- Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions.
- Serves as a day-to-day producer, supporting authoring, publishing, or other operations as needed with digital products.
- Serves as product super user and trainer, supports end users with training and support.
- Keeps abreast of trends, competition and innovation.
- Regularly benchmarks digital product within job portfolio against industry and competitor products.
- Tracks and reports on how product contributes to overall digital business and Geisinger goals.
- Defines, tracks and regularly shares with leadership appropriate product KPIs.
- Uses performance insights to continue to align product to business imperatives.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

**Position Details**:
**Highly Preferred Qualifications**:

- Bachelor's Degree or higher education
- Experience managing customer communication management tools
- Experience in creating efficiency

**Education**: High School Diploma or Equivalent (GED)
- (required)

**Experience**: Minimum of 6 years-Relevant experience* (required)

**Certification(s) and License(s)**:
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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