Practice Manager of Operations

2 weeks ago


Calabasas, United States BabyLiveAdvice Full time

BabyLiveAdvice is a women
- and nurse-founded company with the mission to close the care gaps in maternal childcare and reduce maternal and infant morbidity & mortality. We provide technology-enabled telehealth services supporting maternal-infant care from preconception to early childhood. Although we have on ground offices we all work remote and with one task in mind, get the work done. If you are a team player, technology lover and love to be challnged we are your place of employment.

We are seeking an experienced Operational Practice Manager to collaborate closely with our CEO, overseeing telehealth operations and managing day-to-day activities. This role requires a passionate individual with extensive knowledge of the health industry, exceptional soft skills, and technical proficiency to ensure seamless operations. We are looking for an experienced manager with exceptional patient interaction skills, strong problem solving expertise and the ability to effectively motivate/inspire a team

**Key Responsibilities**:

- Manage a remote telehealth staff, ensuring efficient daily operations and adherence to service standards.
- Oversee medical billing processes and ensure accuracy and timeliness in billing submissions using **QuickBooks**.
- Utilize **advanced Excel functions** for data analysis and reporting related to billing and operational metrics.
- Handle debt collection procedures effectively and in compliance with regulations, leveraging **QuickBooks for financial tracking**.
- Provide excellent customer service by responding to patient inquiries via phone and chat messages, using **Excel for tracking and reporting metrics**.
- Utilize HR knowledge to participate in staff recruitment, hiring, and training processes, with **proficiency in QuickBooks for payroll and expense management**.

**Requirements**:

- 3-5 years of experience in medical management with demonstrated responsibilities and achievements.
- Proven ability to manage medical billing processes effectively using **QuickBooks**.
- Experience in debt collection within a healthcare environment, leveraging **QuickBooks for financial analysis**.
- Strong customer service skills with proficiency in handling patient communications, utilizing **Excel for tracking and reporting**.
- Knowledge of HR practices, including recruitment, hiring, and staff training, with **proficiency in QuickBooks for payroll and HR management**.
- Excellent organizational and leadership skills with a focus on operational efficiency, supported by **advanced Excel proficiency**.
- Up-to-date knowledge of telehealth regulations and compliance requirements.

Pay: $35.00 - $45.00 per hour

**Benefits**:

- Flexible schedule
- Paid time off
- Professional development assistance

Healthcare setting:

- Medical office

Medical specialties:

- Ob/Gyn
- Pediatrics

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- Bachelor's (preferred)

**Experience**:

- Management: 3 years (preferred)

Ability to Commute:

- Calabasas, CA 91302 (required)

Work Location: Hybrid remote in Calabasas, CA 91302


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