Guest Service Representative

2 weeks ago


Fall River, United States Holiday Inn Express and Suites Full time

GSR responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

**Responsibilities**
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Balance the cash drawer and log receipts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits

**Skills**
- Proven experience in customer service or similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills

**Job Types**: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

**Benefits**:

- Employee discount
- Health insurance
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person



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