Guest Service Representative

1 week ago

Toms River, United States Nothing Bundt Cakes #458 Full time
Job DescriptionJob DescriptionAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcome, and youll create an environment of generosity, happiness, and joy in your community.

But what makes working here so sweet?
We close early so you can enjoy your evenings.
We offer flexible work schedules.
Were keeping it casual. T-shirts and sneakers are where its at
Cake discounts. Yummm
You dont have to be 18 to work here, so students can join us.
This job is fun. Its literally a piece of cake
This is a great place to make new friends
Youll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.

Job responsibilities will include, but will not be limited to, the following:
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
  • Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
  • Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
  • Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
  • Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
  • Cleans, sanitizes and restocks workstation and ensures all crafting tools are sufficiently prepared for the next shift.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Knowledge, Skills and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Is able to understand written and oral directions, interpret instructional documents such as order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.
  • Is diligent, organized and self-motivated, with the ability to prioritize workload independently.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to work in a fast-paced environment, perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers, and can stand for extended periods of time.
  • Possesses the discipline to strictly adhere to health and safety practices and work environment standards.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous experience is a plus.

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