User Support Technician

2 months ago


San Diego, United States BEPC Inc Full time

**BEPC has an open position for a User Support Technician in San Diego, CA**
**Contract W2 Period: 6-month contract with possibilities for extensions**
**Pay & Benefits: $23.00 - $25.00/hr. +Medical, Dental, Vision and Life Insurance**
Monday - Friday 8am to 5pm
**Requirements**:
1-2 years’ experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.

**Technology Requirements**
(I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

**Duties**
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support
- Provide local support for the following systems (installation, upgrades, troubleshooting)

IS Helpdesk support on rotating basis with some after-hours coverage.
- Answer help desk phone calls.
- Route help desk tickets to appropriate technicians

Provide on the spot troubleshooting as time allows.
- Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory

BEOCS

**Job Types**: Full-time, Contract

Pay: $25.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- Day shift

Work Location: In person



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