Computer User Support Technician

3 weeks ago

San Diego, United States Premier Solutions Hi, LLC Full time
Job DescriptionJob DescriptionSalary:

Job Purpose

To provide Video Teleconferencing (VTC) Systems support services that include SOP development support, inventory support , subject matter expertise support , device support, and account accessing. To increase the infrastructure support capabilities for personnel and provide shore-based support services. The Systems Administrator provides: Information Technology Purchase Request (ITPR) Support, Risk Management Framework Support, Command Video Teleconferencing (VTC) systems support, command phone program support, command cable TV and commercial Internet support. The Computer User Support Technician will create, document, and support a Risk Management Framework that is DoD Compliant and maintain cybersecurity architecture of centrally managed programs and perform site surveys for Authority to Operate.

 

Duties and Responsibilities

  • Perform tracking, inventory functions, and scheduling for classified and unclassified command VTC systems.
  • Document, update, and maintain processes, policies, and instructions to support command users with VTC functions.
  • Develop and maintain the VTC schedule and coordinate trouble tickets, repairs, and upgrades.
  • Report findings, trends, cost information, and analysis to CNSP CIO/D-CIO and designated POC’s.
  • Perform tracking, inventory functions, and trouble tickets.
  • Develop procedures and documentations to assist in user self-sufficiency and operations.
  • Track and record of invoices related to command cable TV and commercial internet cost and functions.
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
  • Report Findings, trends, cost information and analysis.
  • Perform tracking and recording of invoices related to command cable TV and commercial Internet cost and functions.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Reproduce, diagnose, and resolve technical problems encountered by users.
  • Provide advice and training to users in response to identified difficulties.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Collect, organize, and maintain a problem and solutions log for use by other technical support analysts.
  • Perform other job-related duties as assigned.

           

Qualifications

Minimum Education & Experience:

 

  • Must possess a minimum of 1-2 years’ experience as telecommunications specialist, IT support, or similar.
  • Proficient using MS Office Suite (i.e., Word, Excel, PowerPoint, Access, and Outlook).
  • Excellent problem solving, decision-making and troubleshooting skills.
  • Ability to provide technical support and guidance.
  • Shall be able to lift materials up to 50 lbs., and perform squatting, kneeling, and extended standing.
  • Excellent organizational skills, attention to detail, and sound skills in written and oral communication.
  • Team player with customer service orientation.

 

About Premier Solutions HI, LLC

Premier Solutions HI, LLC (PSHI) is a minority woman-owned technology services company headquartered in Honolulu, Hawaii. PSHI specializes in providing support services to several organizations and government agencies in the areas of information technology (IT) and network management; software development, web and other content management; document management, business process improvement; and content digitization; program management; and administrative and professional support services.
PSHI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.

  • Computer User Support Technician

    3 weeks ago

    San Diego, United States Alakaʻi Services and Poe'hana Group, Inc. Full time

    Job DescriptionJob DescriptionSalary: Job PurposeTo provide Video Teleconferencing (VTC) Systems support services that include SOP development support, inventory support , subject matter expertise support , device support, and account accessing. To increase the infrastructure support capabilities for personnel and provide shore-based support services. The...

  • Computer User Support Specialist

    3 weeks ago

    San Diego, United States Premier Solutions HI, LLC Full time

    Job Purpose The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer...

  • Computer User Support Specialist

    3 weeks ago

    San Diego, United States Alaka'i Services Group Inc Po'e Hana Group, Inc. Full time

    Job Purpose The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer...

  • Computer User Support Specialist

    3 weeks ago

    San Diego, United States Premier Solutions Hi, LLC Full time

    Job DescriptionJob DescriptionSalary:  Job PurposeThe Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via...

  • Computer User Support Specialist

    3 weeks ago

    San Diego, United States Alakaʻi Services and Poe'hana Group, Inc. Full time

    Job DescriptionJob DescriptionSalary: Job PurposeThe Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via...

  • User Support Technician

    2 months ago

    San Diego, United States BEPC Inc Full time

    **BEPC has an open position for a User Support Technician in San Diego, CA!** **Contract W2 Period: 6-month contract with possibilities for extensions** **Pay & Benefits: $23.00 - $25.00/hr. +Medical, Dental, Vision and Life Insurance** Monday - Friday 8am to 5pm **Requirements**: 1-2 years’ experience. Priority soft skills Highter than average personable...

  • User Support Technician

    3 weeks ago

    San Diego, United States Hire Talent Full time

    INTAKE NOTES: Target Start date is ASAP Pay Rate: ***/hr Extension possible Monday - Friday 8am to 5pm Skillset Matrix Manager Notes Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange What does a typical day look like? (daily tasks) Answer...

  • User Support Technician

    3 weeks ago

    San Diego, United States Global Technical Talent Full time

    INTAKE NOTES: Target Start date is ASAP Pay Rate: ***/hr Extension possible Monday - Friday 8am to 5pm Skillset Matrix Manager Notes Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange What does a typical day look like? (daily tasks) Answer help...

  • Computer Technician

    6 days ago

    San Antonio, United States RMS Computer Full time

    My client is looking for a Field Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work environment with opportunities to learn on the job. Rate: $17.00/hr Job...

  • IT End User Services and Support Technician

    2 weeks ago

    San Diego, United States Beta Bionics, Inc. Full time

    **About Beta Bionics**: Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing better access to better solutions - and a better life for those living with diabetes - with the world's first bionic pancreas called the iLet. The iLet Bionic...

  • COMPUTER USER SUPPORT SPECIALIST-JH with Security Clearance

    2 months ago

    San Diego, United States MCLAUGHLIN RESEARCH CORP Full time

    The Computer Operator I works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work. COMPUTER USER SUPPORT...

  • User Support Specialist

    2 weeks ago

    San Diego, United States Forward Slope Full time

    >> User Support Specialist User Support Specialist Summary Title:User Support SpecialistID:PS433Location:San Diego, CADescription Forward Slope currently has a full-time opening for a User Support Specialist to join our Enterprise Solutions team. The position is located in San Diego, CA. **Job Description** The User Support Specialist performs technical and...

  • User Support Specialist

    1 week ago

    San Diego, United States Forward Slope Inc. Full time

    Forward Slope, Inc. (FSI) is seeking a User Support Specialist to provide content management, technical, and end-user support for users of the US Navy's PEO MLB Logistics IT Services (LOG IT) Integration and Infrastructure (I&I) program. This is an onsite position located in San Diego, CA. - Supporting the management of the program's help desk and onboarding...

  • IT End User Support Lead

    3 weeks ago

    San Antonio, Texas, United States RBFCU Full time

    Job Description and RequirementsPosition Summary:Supports I.T. Technical Support / Service Desk personnel with software requirements; diagnostic tests; hardware upgrades; maintenance and upgrades of equipment and user application software. Monitors the flow and quality of Service Desk tickets/requests, oversees Technician projects, and assist in developing...

  • IT End User Support Lead

    3 weeks ago

    San Antonio, United States RBFCU Full time

    Job Description and RequirementsPosition Summary:Supports I.T. Technical Support / Service Desk personnel with software requirements; diagnostic tests; hardware upgrades; maintenance and upgrades of equipment and user application software.  Monitors the flow and quality of Service Desk tickets/requests, oversees Technician projects, and assist in developing...

  • User Support Specialist

    3 weeks ago

    San Diego, United States Forward Slope Inc Full time

    Job DescriptionJob DescriptionForward Slope, Inc. (FSI) is seeking a User Support Specialist to provide content management, technical, and end-user support for users of the US Navy’s PEO MLB Logistics IT Services (LOG IT) Integration and Infrastructure (I&I) program. This is an onsite position located in San Diego, CA. Job Description:Day-to-day efforts...

  • Computing Services Technician

    5 days ago

    San Diego, United States UC San Diego Full time

    Payroll Title: - COMPUTER RESC SPEC 1 - Department: - TEMPORARY EMPLOYMENT SERVICES - Hiring Pay Scale - $27.57 - $29.50 per hour - Worksite: - Campus - Appointment Type: - Temp - Appointment Percent: - 100% - Union: - TX Contract - Total Openings: - 1 - Work Schedule: - Days, 8:00A - 4:30P, Monday - Friday**#TP129282 Computing Services...

  • Pc Support Technician

    4 weeks ago

    San Diego, United States General Atomics and Affiliated Companies Full time

    General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. **DUTIES AND RESPONSIBILITIES**: - Proficient in providing support to...

  • Computer Support Analyst

    2 months ago

    San Diego, United States CareerBuilder Full time

    Computer Support Analyst Naval Information Warfare Center (NIWC) San Diego, CA (Point Loma) 92152 60K - 63K (Depending on experience)- Full-Time with Benefits Start Date: ASAP Monday - Thursday 9 hour shift 6AM - 4:30PM and every other Friday 6AM - 3:30PM You will support computer/network systems/applications for a Research Development Test & Evaluation...

  • Computer Support Analyst

    2 weeks ago

    San Diego, United States Strategic Data Systems Full time

    Computer Support Analyst Naval Information Warfare Center (NIWC) San Diego, CA (Point Loma) 92152 60K - 63K (Depending on experience)- Full-Time with Benefits Start Date: ASAP Monday - Thursday 9 hour shift 6AM - 4:30PM and every other Friday 6AM - 3:30PM You will support computer/network systems/applications for a Research Development Test & Evaluation...