User Support Specialist
1 week ago
Forward Slope, Inc. (FSI) is seeking a User Support Specialist to provide content management, technical, and end-user support for users of the US Navy's PEO MLB Logistics IT Services (LOG IT) Integration and Infrastructure (I&I) program. This is an onsite position located in San Diego, CA.
- Supporting the management of the program's help desk and onboarding system by inputting and tracking tickets.
- Managing content in various system databases.
- Developing and updating user manuals, training materials, and system procedures.
- Capturing and documenting user feedback.
**Required qualifications**:
- Must possess a current Security Clearance at the Secret level or higher.
- 3+ years of experience in IT, customer service, or other related fields or bachelor's degree and a minimum of 1 year of related experience, is required.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Detail-oriented, flexible, proactive, and adaptable to changing client priorities.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
**Desired qualifications**:
- Experience with end user support, including responding to service requests, resolving technical issues, tracking, and managing change requests, and training users.
- Experience with capturing user community feedback and resolution of questions/concerns.
- Experience with developing and execution of test plans and testing deliverables to quality check all patches, fixes, and new releases.
- Experience with developing and capturing user manuals, processes, and procedures.
- Experience with IT system sustainment engineering, from identification of user issues to recording of issues in a defects database, participation in a defect triaging process, and support for testing of software releases to resolve user issues.
- Experience with coordinating, organizing, and executing IT system demonstrations and user training.
- End-to-end lifecycle management of technical manuals.
**Salary Range**:
- 2 to 3 years of experience $30.00 - $31.25/hour
- 4 to 5 years of experience $31.25 - $33.00/hour
**Job Type**: Full-Time Hourly
Why Join Forward Slope?
- Fast-paced global company with a great reputation in the DoD industry for over 20 years
- Telework option available
- Flexible working hours based on job needs
- Great and fun work culture
- Amazing benefits package for full time employees (including 90% employer contribution for employee medical benefits)
- 3 weeks of PTO a year
- 10 paid company holidays a year
- Team Building - Continuous appreciation events for our employees
- Education and Professional Development - programs to help you with your educational and professional growth
- Free coffee/snacks and occasional free food and so much more
- The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
**PAY TRANSPARENCY NONDISCRIMINATION - PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
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