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Operations Manager I
3 months ago
**About The Bail Project**:
- The Problem_
There is no place in the criminal justice system where money more clearly buys justice than bail. People who can’t afford bail remain in jail before trial, while those with money buy their liberty. Tying freedom to financial ability upends the presumption of innocence, tears lives apart, and perpetuates racial and economic disparities. It is also a key driver of mass incarceration. Each year, an estimated 2.5 million people sit in jail cells across America because they cannot afford bail.
- The Response_
The Bail Project is a national nonprofit that provides free bail assistance and pretrial support to thousands of low-income people every year. We are on a mission to combat mass incarceration and demonstrate that a more humane, equitable, and effective pretrial system is possible.
- The Model_
The Bail Project uses a national revolving bail fund to pay bail for individuals who are legally presumed innocent, and whom a judge has deemed eligible for release. We then provide court reminders, transportation, and work with local partner organizations to connect our clients with voluntary social services and community-based programs. We call this model Community Release with Support, and it has proven highly effective in helping people make their court dates. As our clients’ cases close, bail comes back into the fund where it is recycled to help additional people. The goal of The Bail Project is to work ourselves out of a job by gathering human stories and data from our ground work to advance legislative and policy change to end cash bail and invest in Community Release with Support (aftercashbail.org).
- The Team_
We are a community of advocates committed to ending mass incarceration and advancing racial and economic justice. Our organization consists of a central support hub and a growing network of client advocates or “Bail Disruptors” who work in their local communities to provide bail assistance and help advance advocacy efforts on the ground.
**Job Summary**:
The? Operations Manager is a member of the Operations and Support Hub teams and reports to the Regional Director of Operations. In tandem with the Regional Director of Operations, the Operations Manager manages site operations to support TBP’s mission to address the humanitarian crisis of pretrial incarceration, and encourage pretrial reform, by working with site staff to support the needs of clients and building and maintaining relationships with local stakeholders. The Operations Manager uses data-informed and staff-centered management practices to optimize site bailouts that adhere to the Bailout Decision-making Framework (BODMF), ensures sites are delivering services to clients with model fidelity, and contributes to local advocacy for pretrial reform. This position has management oversight of site staff and ensures employees understand and are meeting operational standards and site goals, and have the necessary support and resources to succeed. Operations Managers are competent in improving operational processes, and supervising and coaching staff to get desired results. They are also effective in communicating on behalf of TBP to advance the organization’s mission and address operational barriers with local stakeholders to optimize our Community Release with Support model.
**Essential Duties**:
Local Operations
- Supervise TBP site teams in the daily execution of their assigned duties
- Hold weekly 1:1 meetings and routine team meetings with staff, discussing action steps for achieving site goals and providing coaching and feedback as part of continuous learning and improvement for the site.
- Ensure staff understand their essential duties defined by their job description, their standard operating procedures (SOPs), their Client Service Guides, and TBP’s program logic model
- Directly provide ongoing staff training, using TBP training resources, on operational standards, processes, and data collection and analysis
- Engage in ongoing dialogue with staff to ensure they understand how their individual roles contribute to the results TBP aims to achieve as defined by the program logic model
- Model TBP values and, after receiving training, Breakthrough Action leadership principles with staff to enhance individual and collective responsibility, ongoing and timely feedback practices, and leadership development
- Support site team activities that build trust and rapport; spend motivational budget resources and encourage the use of annual staff development funds; ensure site staff are using PTO effectively
- Formally evaluate staff performance bi-annually and implement other tools and processes to routinely give and receive staff feedback in real-time and support their career development goals
- If necessary, pursue progressive discipline to address staff performance issues after supervisory and coaching efforts have been unsuccessful
- As a support hub employee and leader of site operation
