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Network Operations Analyst I

2 months ago

Phoenix, United States Bounteous Full time

Job Title: Network Operations Analyst

Location: Phoenix, AZ

Job Type: Hybrid (3 days per week in the office. Mon/Tue/Thur)


General Description:

Under direct supervision, the Network Operations Analyst I & II sets up, configures, monitors, and supports network services and infrastructure. Embodies IOOGA (Integrity, Our People, Our Customers, Growth and Attitude)


Essential Duties and Responsibilities:

Research, diagnose and resolve Tier II network, circuit, telephony issues.

Perform tracking and management of network events to resolution.

Install, configure, support and maintain network service devices, telecommunications and LAN/WAN hardware and software.

Troubleshoot basic network access issues and implements network security policies and procedures.

Assist employees, vendors or other customers by answering questions related to network operations procedures and services.

Complete work in a timely and accurate manner while providing exceptional customer service.

Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.

Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.

Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.

Other duties as assigned.


Qualifications:

  • This position requires a minimum of one-year network operations experience.
  • Proven knowledge of three or more of the following systems is necessary: network operating systems, network topologies, network hardware, computer operating systems, routing, switching, data privacy, security and telecommunication systems.
  • Working knowledge of network services availability, performance, and security is required. Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office.
  • Understanding of point of sale and payment systems is preferred.
  • Working knowledge of commonly available tools, including, but not limited to, ARMT, Orion, NNMI and BSM is preferred.
  • This position requires excellent communication, interpersonal and customer service skills.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.


Educational Requirements:

This position requires a Bachelor’s degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.


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About the Company

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.


Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.