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Entry Level Brand Account Rep

3 months ago

Hackensack, United States Sterlin Black Full time

**Sterlin Black Is Looking For Brand Account Reps**
- *Note: This is NOT a remote position_

**Minimum Education**:

- Education: High school diploma or equivalent
- Experience: 1-2 years of customer service experience
- 2-4 year college degree in Business Administration, Marketing, Finance, History or related fields (preferred but not required)

**General Accountabilities**
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- *The company reserves the right to add or change duties at any time.

**Skills**
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
- Ability to use phone and computer systems
- Positive attitude

**Job Types**: Full-time, Internship

Pay: $35,000.00 - $65,100.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Hackensack, NJ: Relocate before starting work (required)

Work Location: In person