Inside Customer Service Rep

3 weeks ago

Batavia, United States Healthcare Linen Services Group Full time

PURPOSE: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.

JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.

ESSENTIAL FUNCTIONS:

- Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, and EMS Reporting
- Manage scrub inventory in consignment room
- Monthly visits with clients that require onsite meeting vs. phone call
- Manage incoming COG from clinic base and follow COG process throughout the plant
- Train client base on how to utilize online web portal
- Manage lost items
- Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned
- Keep communication flowing from the plant to CSM and Corporate team - shortages/transportation issues/plant equipment issues/outgoing scrub orders
- Participate in Installs and deinstalls as needed
- Order, receive-in, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.
- Receive packing slips in Concur
- Assist in placing customer orders
- Assist in answering general phone calls in the office
- Handle billing for direct sales and scrub orders
- Additional tasks as assigned

JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:

- Must be able to take and follow direction.
- Maintain acceptable body hygiene and appearance per employee Handbook.
- Sit for extended periods of time.
- Able to complete duties accurately.
- Must be able to communicate with customers and coworkers effectively and professionally.
- Must be able to read and write English.
- Must be able to accurately perform simple mathematics.
- Must be punctual.
- Must be able to multitask.
- Must understand and observe all safety guidelines and recommendations.

Pay: $19.00 per hour

Expected hours: 40 per week

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 2 years (required)
- Microsoft Office: 3 years (required)

Work Location: In person

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